Learning and Development Manager
2 weeks ago
Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.
What will you do?
The Sanlam Retail Affluent business (SRA) is a business that is part of Sanlam Life and Savings. SRA is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. Business Shared Services is the customer facing business unit within SRA.
As we Live in Confidence we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
What will make you successful in this role?
Job Purpose:
Execute training strategy (Plans) for Business Shared Services. With the Head, plan, and action the realised training plans. Responsibilities include identifying (in collaboration with Quality and business management) the business unit's training needs and developing programmes to meet these requirements. Ensures training plans (curriculum) are implemented. Ensure that training interventions/programmes are of the required standard. Responsible for output and results of training interventions. Co-ordinates and manages the activities of training facilitators.
Output/Core Tasks:
• Manage training delivery.
• Learning Needs Analysis
• Manage the execution of the Learning Facilitators.
• Learning Delivery and Evaluation.
• Manage the people practices and performance statistics and reports of your department.
• Actively be responsible for the coaching, training and development of facilitators, developers, and curators.
• Assist and provide support to team members regarding complex learning needs.
• Ensures Service Level Agreements and Key Performance Areas are continually reviewed and expectations are met with optimum levels of quality and service delivery.
• Work closely with the Quality team to ensure the most effective development and learning is achieved.
• Review management information and make suggestions, recommendations to improve L&D processes.
• Learning development, research, and benchmarking.
Role Requirements:
Qualifications:
• Relevant business degree/diploma or industry related qualification
Knowledge and Experience:
Must have insurance or call centre industry knowledge and an understanding of:
• Life Assurance environment
• Call Centre and Client Services business
• Financial Service experience is essential
• Experience in managing personnel within a call centre environment would be an advantage
Competencies:
• Ability to function under immense pressure
• Good conflict management skills
• Be innovative
• Ability to develop and empower others
• Teamwork
• Good communication
• Decision making skills
• Client service orientation
• Objective setting and control
• Self confidence
• Ability to use internal networks to solve client problems
• Ability to operate independently
• Be proficient in working with technology – computers, telephone systems and software applications
Personal Attributes
Builds effective teams - Contributing independentlyDecision quality - Contributing independentlyDirects work - Contributing independentlyPlans and aligns - Contributing independentlyBuild a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround time
Appointments will be made in line with the company's transformation plan.
Should you not hear from us 4 weeks after the closing date ( 11 June 2023 ) please assume that your application has been unsuccessful.
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
-
Learning & Development Manager
2 weeks ago
Cape Town, Western Cape, South Africa Africa Direct Group Life and Investments Full timeJob descriptionWe are developing an already existing and exciting e-learning platform in the fintech space, and we are looking for a super talented, high-energy individual who can take over the platform and implement a newly designed learning and development journey, using the existing programme as a foundation.As the Course & Instructional Designer, you'll...
-
Learning and Development Manager
2 weeks ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full timeAdvert reference: click_013008Advert status: Online- Position Summary:Industry:Wholesale & Retail TradeJob category:Training and DevelopmentLocation:Cape TownContract:PermanentRemuneration:Market relatedEE position:YesBrand:Clicks GroupIntroduction:We are looking to employ a Learning & Development Manager who will be responsible for overall learning delivery...
-
Learning and Development Manager
2 weeks ago
Cape Town, Western Cape, South Africa Xone Integrated Security (Pty) Ltd. Full timeLearning & Development ManagerThe Learning & Development Manager has to understand the business operations and be innovative, strong decision-makers and outstanding facilitators of learning and change.Key Requirements and Role Responsibilities. Develop an integrated learning and development plan which aligns with the legislative skills authorities to ensure...
-
Manager: Learning and Development
2 weeks ago
Cape Town, Western Cape, South Africa PPS Recruitment Full timeJob Advert Summary:The role will be responsible to for the development and implementation of learning strategies, designs e-learning content and manages L&D Budget for Gemini division.Responsible to assess developmental needs for the division, deliver training and evaluated effectiveness.Responsible to administer, manage, organise and control the training...
-
Learning And Development Manager
2 weeks ago
Cape Town, Western Cape, South Africa Crossboundary Energy Access Assets Nigeria Limited Full timeLearning & Development Manager GrossBoundary Group About the Firm Founded in 2011, CrossBoundary is a mission-driven investment firm committed to unlocking the power of capital to make a substantial return while creating a lasting difference in frontier markets. We take a transaction-centered approach to frontier markets. CrossBoundary provides investment...
-
Johannesburg: Machine Learning Engineer
2 weeks ago
Cape Town, Western Cape, South Africa The Learning Experience #393 Full timeMachine Learning Engineer position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on in the It Computing Software categoryClick Go Apply to apply onlineYou might also like to look at the available jobs in the same area.Select one of the buttons below to browse for more available jobs.Apply directly for this...
-
Global Learning and Development Manager
2 weeks ago
Cape Town, Western Cape, South Africa Incubeta Full timeRole OverviewPreferred Knowledge and Skills Demonstrated ability to effectively communicate with senior management and leadership stakeholders Proficiency in delivering and facilitating engaging live sessions, fostering interactive learning experiences Proficiency in maintaining a structured approach to tasks, with a keen focus on optimising processes for...
-
Head of Learning and Development
2 weeks ago
Cape Town, Western Cape, South Africa takealot Full time, a leading South African online retailer, is looking for a Head of Learning and Development to join our People team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won't be bored as long as you are...
-
Head of Learning and Development
2 weeks ago
Cape Town, Western Cape, South Africa Ikwezi Human Capital Full timeHead: Learning and Development, Human Resources who will be based in Sandton, Johannesburg or Belville, Cape Town.MUST HAVE INSURANCE INDUSTRY EXPERIENCE.JOB OVERVIEW:The role is responsible for integrated learning and development across the Group. In this role the incumbent will collaborate with the senior business leaders to develop the organisation's...
-
Snr Learning and Development Manager
2 weeks ago
Cape Town, Western Cape, South Africa Heineken Full timeWe Go Places How about you?Immediate Superior: Head: People & Organizational DevelopmentLocation: Sandton, JohannesburgFunction: PeopleSub Function: People & Organizational DevelopmentType of Contract: PermanentReference Number 112759Closing Date: 07/06/2024Purpose: To provide thought leadership to ensure appropriate solutions are in place for...
-
Learning and Development Facilitator
2 weeks ago
Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full timeJob Title: Internal Learning and Development FacilitatorPosition Overview: We are seeking a dynamic and experienced Internal Learning anddesigning, delivering, and evaluating training programs tailored to the needs of ouremployees across various departments within the company. This role plays a vital part inenhancing the skills, knowledge, and performance of...
-
Learning and Development Manager
2 weeks ago
Cape Town, Western Cape, South Africa Cape Grace Managed By Accor Full timeCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Learning and Development Manager
2 weeks ago
Cape Town, Western Cape, South Africa PULLMAN Full timeCompany DescriptionWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor,...
-
Learning and Development Specialist
2 weeks ago
Cape Town, Western Cape, South Africa TalentLink Full timeAdministration:Manage all training related administration:Training records: capturing of all training registers and related documentsEstablish and maintain the training calendarInternal and External training interventions: Coordination and administration of all internal and external training programs and conferences.Financing and invoicing: Liaison between...
-
Web developer
2 weeks ago
Cape Town, Western Cape, South Africa Maskew Miller Learning Recruitment Full timeJoin our innovation and technology team.We are serious about innovating with technology to get learning resources and content in the hands of all learners.Maskew Miller Learning lends its name from the most trusted and recognisable publisher in South African history – Maskew Miller. We believe that learning allows people to move forward in life, enabling...
-
Learning and Development Administrator
2 weeks ago
Cape Town, Western Cape, South Africa Apex Group Full timeLearning and Development AdministratorLocation: Cape Town, South AfricaDate Posted: May 30, 2023DescriptionThe Role:The role of the Learning and Development (L&D) Specialist will have administration and coordination responsibility within the L&D team for the effective delivery of learning materials and programmes across the Group. You will have a high level...
-
Learning and Development Administrator
2 weeks ago
Cape Town, Western Cape, South Africa LRI Invest S.A. Full timeThe Role:The role of the Learning and Development (L&D) Specialist will have administration and coordination responsibility within the L&D team for the effective delivery of learning materials and programmes across the Group. You will have a high level of digital skills and ability to learn systems and processes quickly in order to use our learning...
-
Learning and Development Specialist
2 weeks ago
Cape Town, Western Cape, South Africa PPS Recruitment Full timeJob Advert Summary:Empower employees through the design and delivery of engaging learning programs. This includes creating financial planning, technical, and behavioral content, developing assessments to measure learning effectiveness, and facilitating training sessions. Additionally, the role involves moderating assessments to ensure consistency and...
-
Learning & Development Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Frogg Recruitment Full timeLearning & Developing Specialist Cape TownOur client is looking for a L&D Specialist with 5-8 years plus experience with L&D design, and developing L&D programs. You will need to deliver complex training programmes, engaging, advising and quidding learners.Salary NegotiableRequirements: Degree or Diploma in Human Science, Human Resource Development or...
-
Learning and Development Intern
2 weeks ago
Cape Town, Western Cape, South Africa Incubeta Full timeIncubeta - About UsEstablished in 2001, Incubeta is a global company with 22 offices and 900 professionals.Who We AreWe are a diverse team of experts in marketing, technology, data, and creativity united by our passion for helping businesses thrive in the digital realm.Core Values:Exceed ExpectationsDare to LeadEarn TrustHelp Others SucceedInternship...