Manager: Fraud

2 weeks ago


Midrand, Gauteng, South Africa Vodafone Full time

Role Purpose/Business Unit:

To collate the Fraud tools/enables strategy and roadmap across Vodacom and driving the implementation of the tools/enables across Vodacom.
Ongoing analysis and monitoring to prevent Fraud and driving the resolution of Fraud related issues.
Identifying Process and System improvements in the business and driving the implementation of these improvements.

Your responsibilities will include:

  • Provides Business Units with solutions based on industry best practices supported by tangible business benefits.
  • Implements accurate measurement criteria to ensure proposed business benefits are aligned to the actual performance achieved.
  • Effectively pursues improvement opportunities while ensuring consistency across multiple functional areas.
  • Develops expert knowledge of multiple business units to identify actionable improvement opportunities that support business strategy.
  • Ensures close engagement with IT security teams, Forensic Services and Business Units to ensure multifaceted, reusable solutions are implemented.
  • Devises and managed the implementation the Vodacom Fraud Prevention initiatives strategy and Fraud Roadmap.
  • Delivery of conference presentations at Vodacom, Vodafone and Industry gatherings for process, solutions and improvements aimed at fraud mitigation and revenue loss prevention.
  • Lead and drive Team of experienced Senior Specialists and Specialist in implementing solutions for the business that resolve fraud issues and assist with preventing revenue loss.
  • Provide valuable input into procurement processes for fraud detection.
  • Provide detailed and strategic input into the Vodacom Fraud Risk register annually.
  • Provide detailed and strategic input into the quarterly Vodacom Risk Management Committee.
  • Coordinate and drive the monthly Fraud and Revenue Recovery SteerCo.
  • Provide key information and detail to the Vodacom Investigations Team in Corporate Security for investigation and prosecutorial purposes.
  • Provide Information Systems context and analysis for the Vodacom Investigations Team in Corporate Security,
  • Matric / SAQA Accredited Equivalent (essential)
  • 3year Degree or Diploma in Information Technology or related field is essential
  • A minimum of 8 years relevant experience essential
  • A minimum of 8 years management experience essential
  • An experienced leader who is able to mentor and guide cross functional teams to execute on strategic, tactical and operational objectives
  • Excellent analytical and strategic thinking skills with the ability to quickly grasp complex ideas and translate them into tangible business results.
  • Excellent data analytical skills with an ability to provide key indicators that support decision for improvements required to mitigate fraud and revenue loss prevention.
  • Excellent root cause analysis skills required to quickly establish issues that are affecting the business that result in fraud and revenue loss prevention.
  • An articulate and persuasive communicator with exceptional presentation skills and the ability to clearly communicate insights to Business Leaders.
  • Strong interpersonal skills with an inclusive and principled leadership style and the ability to forge effective working relationships quickly and across groups and functions.
  • Ability to plan and manage multiple work streams and prioritise according to business impact, budget constraints and profitability matrix.

We make an impact by offering:

  • Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff
- discounts offered in collaboration with partner companies

Closing date for Applications
:01 December 2023
The base location for this role is
Midrand Vodacom, Campus
The company's approved Employment Equity Plan and Targets will be considered as part of the
recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people
with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity
& inclusion

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