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Principal Specialist: Messaging
2 weeks ago
Role Purpose:
Leveraging Vodacom's network investments by providing wholesale quality connectivity (nationally, regionally and internationally) for messaging, maintenance and continuous development of an innovative world class messaging fraud detection mechanism, developing profitable wholesale messaging relationships to establish Vodacom as the preferred Vodafone messaging platform in the region.
Your Responsibilities will include:
Develop, lead and manage all commercial and operational activities related to wholesale messaging and implement an innovative, growth focused commercial and operational strategy.
Build a new innovative messaging platform and profitable ecosystem for aggregation and delivery of messaging whilst managing arbitrage/leakage and closing grey routes across the ecosystem.
Develop and implement a messaging platform with state-of-the-art traffic management tools for routing, buying, selling and trading of messages and "near real time QoS monitoring, QoS assurance and fraud detection.
Consolidation, optimization and monetization of messaging across the Vodacom GroupBuilding direct connects and interconnects throughout with hubs, aggregators, carriers, networks, opco's and focus on Africa by leveraging the Vodacom footprint and investments.
Develop and implement a platform, OSS, BSS tools to traffic manage messagingDeveloping and maintaining an excellent understanding of the supplier portfolio that meet business needs/requirements
Lead and develop the messaging ecosystem with OSS, BSS in close collaboration with customers, suppliers, Opco's and other Vodafone stakeholders
Manage messaging fraud with the Forensics and technical team and implement fraud detection "near real time" tools
Business process re-engineering across the messaging ecosystem
Oversight of trouble ticketing between NOC's and implement alerting for messaging
Retail enablement to Opco's and enterprise customers
Wholesale enablement to messaging hubs (including VMH), carriers and operators in Africa
Ensure alignment of service management and fault management
Alignment of firewalling across the Vodacom opco's to close networks
People management - transfer of skills and knowledge, creating a learning organization and develop the messaging team into a high performance team
Ensuring that all commercial activities meet or improve on budgeted revenue, cost and margin
Technical / professional qualifications:
Must have technical / professional qualifications:
A minimum qualification of a 3-year Degree/Diploma in technical and/or business discipline is essential.
8-10 years Wholesale & Carrier Services experience especially in non-voice (preferred)
MBA or similar preferred
Core competencies, knowledge, and experience:
A minimum of 8-10 years proven experience in wholesale messaging, access and value-added services.
Thorough understanding of the messaging ecosystems, technologies and solutions
Thorough understanding of Wholesale & Carrier Service offerings such as SMS, MMS, USSD, LBS, Premium Rated Services, signaling, roaming messaging services & other non-voice services
Thorough understanding of wholesale pricing methodologies and offers.
Understanding of International industry regulatory requirements and standards such as defined by the ITU, GSMA, MEF
Closing date for Applications
:31 August 2023
The base location for this role is,
Vodacom Campus, Midrand.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.
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