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Specialist - Process Solution and Improvement
2 weeks ago
:
When it comes to igniting a team of trailblazers, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.
Role Purpose/Business Unit:
Are you ready to join Vodacom's exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part of the evolution of our IT technology landscape, harnessing the latest technical innovations available.
Co-ordination and reporting on improvement initiatives within Vodacom with a specific focus on Process Improvements, Risk Mitigation and Risk Awareness.
Providing Specialist support for Forensic Division.Assist the PSI Projects and Monitoring Team with Programme Increment Planning and driving of PSI Fraud PI Items.
Role Purpose/Business Unit:
- Background and root cause analysis artefacts (PowerPoint, excel or word) of system investigations into current fraud modus operandi.
- Data artefacts and analysis of current fraud trends.
- Reports on fraud statistics and progress of fraud and revenue savings initiatives at Vodacom South Africa.
- Business Requirements Specifications or Change Specifications artefacts to implement fraud or revenue saving solutions.
- Fraud Tools and Initiatives Roadmap.
- PI Planning artefacts to assist the PSI Teams in ensuring that quarterly PI commitments are met and planned for.
- Extracting and analysing information to aid the Forensic Services Department in new or ongoing investigations.
- Reconciliation artefacts from data artefacts across all Vodacom South Africa CRMs.
- Creation of urgent memos to change process, systems, policies, rules and procedures on Vodacom Information Systems.
- Audit Logs to track CRM User activities to track possible fraud operandi.
The Ideal candiddate for this role will have:
Must have technical / professional qualifications:
- Grade 12/Matric essential
- 3 year Degree or Diploma in Information Technology or Relevant field (Essential).
- 3 5 years of IT experience essential, preferably in a Billing, CRM or Data Environment
- A minimum of 3 years of relevant experience.
Core competencies, knowledge, and experience:
- Working with, evaluating and manipulating data.
- Intermediate/Advanced SQL (PLSQL) and/or Informix (Essential)
- Experience with CRMS, Systems, Process and Data Structures.
- Strong Interpersonal Skills.
- Presentation and communicating skills.
- Has extensive knowledge of Vodacom's Products, Services and Business Processes.
- Tactically astute, with proven track record in the delivery of challenging business results.
- Creating monthly/weekly reports on fraud findings/ causes/ recommendations and statistics with support from Senior Specialist and Principal Specialist Process Solution and Improvement.
:
- Extracting and Consolidation Information for the Forensic Department to aid investigations.
- Co-Ordinate and Report on improvement initiatives across the Online, CBU and EBU channels.
- Reconciliations across online payment methods.
- Provide Specialist support to the forensics team and Business Stakeholders.
- Assist with Programme Increment Planning activities.
We make an impact by offering:
- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits.
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies.
Vodacom Campus, Midrand
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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