Specialist - Process Solution and Improvement

2 weeks ago


Midrand, Gauteng, South Africa Vodafone Full time


:

When it comes to igniting a team of trailblazers, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:


Are you ready to join Vodacom's exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part of the evolution of our IT technology landscape, harnessing the latest technical innovations available.

Cultivation ana managing constructive working relationships with Business Stakeholders.

Co-ordination and reporting on improvement initiatives within Vodacom with a specific focus on Process Improvements, Risk Mitigation and Risk Awareness.

Providing Specialist support for Forensic Division.
Assist the PSI Projects and Monitoring Team with Programme Increment Planning and driving of PSI Fraud PI Items.

Role Purpose/Business Unit:

  • Background and root cause analysis artefacts (PowerPoint, excel or word) of system investigations into current fraud modus operandi.
  • Data artefacts and analysis of current fraud trends.
  • Reports on fraud statistics and progress of fraud and revenue savings initiatives at Vodacom South Africa.
  • Business Requirements Specifications or Change Specifications artefacts to implement fraud or revenue saving solutions.
  • Fraud Tools and Initiatives Roadmap.
  • PI Planning artefacts to assist the PSI Teams in ensuring that quarterly PI commitments are met and planned for.
  • Extracting and analysing information to aid the Forensic Services Department in new or ongoing investigations.
  • Reconciliation artefacts from data artefacts across all Vodacom South Africa CRMs.
  • Creation of urgent memos to change process, systems, policies, rules and procedures on Vodacom Information Systems.
  • Audit Logs to track CRM User activities to track possible fraud operandi.

The Ideal candiddate for this role will have:

Must have technical / professional qualifications:

  • Grade 12/Matric essential
  • 3 year Degree or Diploma in Information Technology or Relevant field (Essential).
  • 3 5 years of IT experience essential, preferably in a Billing, CRM or Data Environment
  • A minimum of 3 years of relevant experience.

Core competencies, knowledge, and experience:

  • Working with, evaluating and manipulating data.
  • Intermediate/Advanced SQL (PLSQL) and/or Informix (Essential)
  • Experience with CRMS, Systems, Process and Data Structures.
  • Strong Interpersonal Skills.
  • Presentation and communicating skills.
  • Has extensive knowledge of Vodacom's Products, Services and Business Processes.
  • Tactically astute, with proven track record in the delivery of challenging business results.
  • Creating monthly/weekly reports on fraud findings/ causes/ recommendations and statistics with support from Senior Specialist and Principal Specialist Process Solution and Improvement.


:

  • Extracting and Consolidation Information for the Forensic Department to aid investigations.
  • Co-Ordinate and Report on improvement initiatives across the Online, CBU and EBU channels.
  • Reconciliations across online payment methods.
  • Provide Specialist support to the forensics team and Business Stakeholders.
  • Assist with Programme Increment Planning activities.

We make an impact by offering:

  • Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
  • Retirement funds, risk benefits, and medical aid benefits.
  • Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies.
The base location for this role is
Vodacom Campus, Midrand
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The Senior Specialist Solutions Architecture provides thought leadership for client solutions within specified Industry Vertical/s.The Senior Specialist Solutions Architecture meets the need of ever increasing solution complexity in the Industry Vertical by having the ability to understand customer business and technology environment (at...


  • Midrand, Gauteng, South Africa Searchrsa Full time

    The CI Specialist is responsible to identify and improve the outcomes of manufacturing and operational processes to improve efficiencies, reduce cost and increase customer satisfaction. They will manage, coordinate and control of manufacturing process reporting data via SHOPWARE, Scada and SAP and ensure that all goods & services are produced efficiently and...

  • Technical Specialist

    2 weeks ago


    Midrand, Gauteng, South Africa Jurumani Solutions Full time

    As the Business/Technical Specialist (Technical Product Engineering team), you will work closely with business partners, vendors, Product Managers, Business Analysts, Technical Analysts / Specialists, and IT Representatives to define and deliver effective / optimised business and product/service solutions for the Business.You will be an integral member of...

  • Solutions Specialist

    2 weeks ago


    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    POSITION:Solutions SpecialistDEPARTMENT: SalesREPORTS TO:Regional Sales ManagerMAIN PURPOSE OF JOB:Identifying and securing new business, within the security/housing estates and small commercial market. Performing risk assessments to establish customers' needs and create a logical link between the client's risks and the available solutions the group can...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:This role will be responsible for designing and leading the implementation of products and services within the CDC Domain according to the overall digital vision and target architecture. This role is responsible for the technical analysis and holistic solution design of future capabilities and features, including external dependencies,...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:This role will play a crucial role in bridging business requirements with technology capabilities, ensuring the delivery of scalable, efficient, and effective solutions. This role requires a deep understanding of architecture principles, excellent communication skills, and the ability to collaborate with cross-functional teams.Your...


  • Midrand, Gauteng, South Africa Network Contracting Full time

    Outputs:Consultancy services Document solutions Liaise with Development teams on proposed solutions.Technical Analyst Understanding the business requirements, and through a structured process documenting, validating, and translating it into functional specifications that are used by developers to craft a technical solution. Create functional solutions with...


  • Midrand, Gauteng, South Africa Network Contracting Full time

    Outputs:Consultancy services Document solutions Liaise with Development teams on proposed solutions.Technical Analyst Understanding the business requirements, and through a structured process documenting, validating, and translating it into functional specifications that are used by developers to craft a technical solution. Create functional solutions with...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:Responsible for the quality of system development and deployment. Performing automated and manual tests to ensure the systems processes created by developers is fit for purpose. Some of the duties include analysis of systems, mitigate risk and prevent system issues.Your responsibilities will include:Analysing users stories and/use...

  • Manager: Process

    2 weeks ago


    Midrand, Gauteng, South Africa BMW Financial Services (South Africa) (Pty) Ltd. Full time

    Responsible for the strategic set-up and establishment of a local Process Management and Quality function in alignment with global standards (Financial Services Global Process Management). Responsible for establishing and leading a Quality Management program (inclusive of Customer Satisfaction) in order to achieve the strategy of becoming a customer...


  • Midrand, Gauteng, South Africa Jobs 4 All Full time

    Job Title: Software Support SpecialistReporting To: Software Support Team LeaderDepartment: Software SolutionsLocation: Midrand - Gauteng - South AfricaSubordinate positions:Implementation SpecialistsPurpose of the JobTakes responsibility for implementing business development activities by:Analyse and troubleshoot software issues related to back-end coding...


  • Midrand, Gauteng, South Africa Vodafone Full time

    :When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: Are you ready to join Vodacom's exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose: Lead and manage in region capability, solutions and digital readiness and enablement focused on compliance, learnings, and performance Manage and drive continual model improvement through retail programs and reengineering of business processes, journeys, systems, and rules, etc. focused at driving an enhanced seamless customer experience...

  • Solutions Architect

    2 weeks ago


    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Job Title: Solutions ArchitectJob Summary:We are seeking a highly skilled and experienced Solutions Architect to join our team. The Solutions Architect will be responsible for designing and implementing effective solutions to meet clients' specific business needs. This role requires a deep understanding of various technologies, excellent problem-solving...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The Solution Architect is responsible for designing and leading the implementation of solutions and capability architecture for a particular business capability/user journey, according to the overall digital vision and target architecture. This role is responsible for the technical analysis and holistic solution design of future capabilities and...


  • Midrand, Gauteng, South Africa Bosch Group Full time

    Company DescriptionDo you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.Bosch is looking to employ an experienced Solution Partner...


  • Midrand, Gauteng, South Africa XET SOLUTIONS Full time

    Job Summary:We are looking for an individual who performs "systems analysis," or the process ofdefining the requirements and specifications for implementing computer system solutions.As well as an individual who works with users, project team members, or senior managersin order to describe new or change existing software systems and hardwareconfigurations...

  • Solutions Architect

    2 weeks ago


    Midrand, Gauteng, South Africa WePlace Full time

    Gauteng, Midrand Market Related Annually Cost To Company (Market related, Negotiable)Our client, a leading and trusted compliance management software solutions provider is looking for a Solution Architect to join their team.The job of a Solutions Architect in a nutshell:Our client is a leading provider of B-BBEE software and advisory solutions. Our clients...


  • Midrand, Gauteng, South Africa Jobs 4 All Full time

    Implementation SpecialistLocation: Midrand South AfricaEnsures the implementation of the company Enterprise Cash Management (ECM) software by configuring ECM solutions, creating client requirement specifications, making presentations to clients and leading the software implementation process.This role is primarily responsible for the implementations of the...


  • Midrand, Gauteng, South Africa Pollock and Associates Full time

    Business Intelligence Specialist ICTMidrand - Gauteng - South AfricaYou will have strong technical aptitude/rapport and the ability to convey technical content in a clear, concise manner, using appropriate language appropriate for the audience.Skills and Qualifications Power Bi Data Warehouses Fact and Dimension Tables SQL Server Analysis Services (SSAS) SQL...