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Software/platform Support Specialist
2 weeks ago
More support and technical analyses, troubleshooting analytical, sales force, (Implementation) but mainly support.
You will be working in US hours, Monday to Friday (3pm-11pm).
Our client has a revolutionary integration platform helping medium-sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.
Responsibilities:
- Resolve customer production support tickets through debugging, platform log file analysis, data mapping verification, etc., implementing and testing the appropriate fix.
- Implement, test and deploy small change requests.
- Work with backend databases and raw data files for root cause analysis and resolution.
- Coordinate with other team members on issue escalation, including the implementation and development teams.
Qualifications:
- 2+ years experience in enterprise software implementation or support roles, client facing is a plus.
- Strong SQL query writing a must.
- Strong troubleshooting and critical thinking skills.
- Great communication skills, both written and verbal.
- Strong organization and multitasking skills.
- Familiarity with different data formats and structures: XML, flat file, JSON, etc.
Preferred Experience:
- Help desk software such as Zendesk or similar.
- SAP Business One, SAP BusinessByDesign or similar ERP platforms.
- EDI transaction sets and trading partner setup
Application Question(s):
- Years' experience in Enterprise Software Implementation or Support roles, client facing is a plus.
- Years' experience in SQL query writing?
- Years' troubleshooting and critical thinking skills?
- Experience with Help desk software such as Zendesk or similar?
- Experience with SAP Business One, SAP Business ByDesign or similar ERP platforms?
- EDI transaction sets and trading partner setup
- Fully Remote (Own hardware required)
- US hours required, with slight flexibility (3pm11pm SAST)
- Longterm Contract (No end date)
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