Software/platform Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Exclusively Remote Full time
We are looking for a detail-orientated self-starter Platform Support Specialist. You will be working with clients in resolving their production support requests on the in-house platform.

More support and technical analyses, troubleshooting analytical, sales force, (Implementation) but mainly support.
You will be working in US hours, Monday to Friday (3pm-11pm).


Our client has a revolutionary integration platform helping medium-sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.


Responsibilities:

  • Resolve customer production support tickets through debugging, platform log file analysis, data mapping verification, etc., implementing and testing the appropriate fix.
  • Implement, test and deploy small change requests.
  • Work with backend databases and raw data files for root cause analysis and resolution.
  • Coordinate with other team members on issue escalation, including the implementation and development teams.

Qualifications:

  • 2+ years experience in enterprise software implementation or support roles, client facing is a plus.
  • Strong SQL query writing a must.
  • Strong troubleshooting and critical thinking skills.
  • Great communication skills, both written and verbal.
  • Strong organization and multitasking skills.
  • Familiarity with different data formats and structures: XML, flat file, JSON, etc.

Preferred Experience:

  • Help desk software such as Zendesk or similar.
  • SAP Business One, SAP BusinessByDesign or similar ERP platforms.
  • EDI transaction sets and trading partner setup

Application Question(s):

  • Years' experience in Enterprise Software Implementation or Support roles, client facing is a plus.
  • Years' experience in SQL query writing?
  • Years' troubleshooting and critical thinking skills?
  • Experience with Help desk software such as Zendesk or similar?
  • Experience with SAP Business One, SAP Business ByDesign or similar ERP platforms?
  • EDI transaction sets and trading partner setup
? (Advantageous)

  • Fully Remote (Own hardware required)
  • US hours required, with slight flexibility (3pm11pm SAST)
  • Longterm Contract (No end date)


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