Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Vista Group Full time

Position: Level 1 Support Specialist at Vista Group

As a member of our Platform team, you'll play a crucial role in providing proactive technical support and incident management services to Vista's Cloud, SaaS, and managed service clients worldwide.

Ready to dive in? Here's more about what you'll be doing:

About the role:

Proactive Services:

  • Utilize proactive platform monitoring technology to identify and address incidents
  • Lead by example and assist with mentoring/training new staff
  • Resolve Incidents logged for Cloud/VMS/SaaS
  • Collaborate with Vista teams globally to resolve incidents
  • Review program code to assist with problem-solving
  • Utilize SQL Server and SQL statements for assistance in problem-solving
  • Use Azure and monitoring tools for problem-solving
  • Analyze error logs
  • Document all support call details into Vista's issues system
  • Provide urgent after-hours support on a rotation basis
  • Occasional domestic or international travel may be required

Platform:

  • Develop expertise in the platform and product, acting as a subject matter expert within Services
  • Handle escalated access/support/modifications/configurations for the platform
  • Master the use of tools for platform monitoring
  • Enhance the system's maturity through platform monitoring technology and alerting
  • Perform technical configurations to support client requests or project work
  • Contribute to support documentation, articles, playbooks, etc...

About Vista:

Vista, a leading company in cinema industry software, originally from Auckland, New Zealand, now catering to cinemas, film distributors, and movie lovers globally. Our HQ is based in City Works Depot, Auckland, with offices in various locations worldwide.

Requirements:

  • Minimum two years of experience in IT support or services
  • Experience with Azure, SaaS, VMS, Cloud preferred
  • Knowledge of SQL Server and networking
  • Undergraduate degree in IT preferred

Skills, Knowledge, Abilities and Personal Attributes:

  • Strong team player: Adds value and builds trust through contribution and dedication to the team
  • Effective communicator: Builds trust through open, honest, and constructive communication
  • Challenger of the status quo: Drives improvement by challenging existing norms
  • Action-taker: Drives value through calculated risks and prioritization
  • Bigger picture thinker: Adds value by understanding the cinema industry and business landscape

Benefits:

At Vista Group, you'll have the opportunity to enhance your tech skills, share knowledge, and be part of a dynamic and open culture. With a strong focus on mentoring and career development, you can expect exciting team events like the Vista Innovation Cup.

If you're up for a challenge and thrive in a collaborative environment, Vista is the place for you.

At Vista, we embrace inclusivity, celebrate diversity, and provide equal opportunities to all employees and candidates, irrespective of various factors.

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