Project Manager: Customer Experience

2 weeks ago

Pretoria, Gauteng, South Africa Vodafone Full time
Select how often (in days) to receive an alert:
At Vodacom, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.


. When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

To effectively manage, lead and facilitate the end-to-end delivery of customer experience projects and initiatives for various portfolios and campaigns.

The incumbent must focus on both the commercial and technical tasks to ensure the successful delivery within the agreed timelines, scope and quality.

The Project will engage with various stakeholders across the business to influence Customer Experience thinking and execution.

Your responsibilities will include:
Track and drive Vodacom and Vodafone-initiated Customer Experience projects for the various business unit portfolios.

Manage project activities across stakeholder audiences to ensure timelines and quality standards Ensure efficient end-to-end implementation of approved projects and campaign according to prescribed standard.

Manage delivery schedules for a range of initiatives for various projects to ensure timeous implementation and compliance with the requirements defined.

Communicate with and manage stakeholders throughout the various project phases Compile and present content and reports to for presentation to SLT and C suite audiences Project Management and Administration:

Workshop/Meeting organization and facilitation; Identify project stakeholders and form project teams; Project scoping and managing scope; Drawing up and managing project plans and adhering to project schedules Accurate, regular and ad-hoc project reporting to all stakeholders; Ensure that all project management documentation is up to date and stored in central repository.

Effective management of project deliverables, action items, risks, issues, dependencies and concerns accompanied by escalations when required; Effective leadership of project resources to deliver against targets, both direct reports and in a matrix organisation Communication and Reporting; Facilitate effective communication between key project resources by convening , initiating, planning and scheduling project review meetings Collaborate with all relevant groups to ensure correctness and adherence to business requirements; Prepare documentation and reports for various levels of Management; Ensure timeous and effective escalation should it be required.

Enab sound communication to ensure alignment and cooperation with other project management groups The management of project plans, project controls and reporting will be executed on software tools, repositories, and management systems prescribed.


The ideal candidate for this role will have:
A relevant formal qualification in Project management /Business qualification and a minimum of 5 years experience of which 2 years in leading a project OR

A minimum of 8 years relevant work experience of which at least 2 years in leading projects is essential.

Experience in Telecommunications or related environment is desirable Job Knowledge:
Good knowledge of the telecoms industry Business/corporate communication Project Management methodologies Change Management Business Analysis Job-

Related Skills:

Stakeholder management & relationship management Excellent communication and presentation skills Planning, controlling and organizing skills Problem-solving and decision-making Strong leadership skills Negotiation Analytical skills Decision-Making Skills Time Management .


We make an impact by offering:
Enticing incentive programs and competitive benefit packages Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 28 May 2024.
The base location for this role is Vodacom, Midrand Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Commitment from Vodacom Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.

We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too.

At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

#J-18808-Ljbffr

  • Customer Experience Ambassador

    2 weeks ago

    Pretoria, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Tshwane (Pretoria)**About CLC: At CLC, we pride ourselves on delivering exceptional customer service and providing top-notch solutions to our clients. As part of our brand promise, we are committed to ensuring that every interaction with our customers is positive and memorable.Main Responsibilities: Provide EXCEPTIONAL customer service Answer...

  • Project Manager With Business Analyst Experience

    2 weeks ago

    Pretoria, Gauteng, South Africa H2R Africa Full time

    One of our clients in the IT Service industry has a permanent vacancy available for a Project Manager with Business Analyst experience to join their team. Project Manager multiskilled in Business Analysis As the Project Managers primary task is to Manage the Project, the Risk, and the Issues to ensure the project runs smoothly on time and on budget.As the...

  • Customer Experience Specialist

    2 weeks ago

    Pretoria, Gauteng, South Africa Omoda Website Full time

    We are looking for a Customer Experience Specialist for Omoda to oversee the customer operating and customer loyalty programmes and events.To be successful in this role, the ideal candidate is responsible for building customer operation and customer loyalty programmes for the Omoda Brand. They will need a creative skillset which enables them to brainstorm...

  • Centurion: Customer Experience Centre Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Centurion Towerhotel Ag Full time

    Cape Town City Centre: Customer Experience Specialist – Dutch/German Date Date Job Title Job Title Customer Experience Specialist – Dutch/German Duties and responsibilities Manage a portfolio of existing clients and accounts Always offer first class customer service Providing a variety of quotations to clients. Following up quotations each morning to...

  • Centurion: Customer Experience Centre Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Centurion Towerhotel Ag Full time

    Cape Town City Centre: Customer Experience Specialist – Dutch/German Date Date Job Title Job Title Customer Experience Specialist – Dutch/German Duties and responsibilities Manage a portfolio of existing clients and accounts Always offer first class customer service Providing a variety of quotations to clients. Following up quotations each morning to...

  • Face to Face Fundraiser

    2 weeks ago

    Pretoria, Gauteng, South Africa Jets Experience Full time

    We seek enthusiastic, skilled, and motivating individuals to join our Face to Face Fundraising team. This presents an opportunity to embark on a thrilling new sales journey. The position entails interacting with the community at various public locations throughout the city, encouraging them to back the organization by offering sustained assistance. Directly...

  • Face to Face Fundraiser

    2 weeks ago

    Pretoria, Gauteng, South Africa Jets Experience Full time

    We seek enthusiastic, skilled, and motivating individuals to join our Face to Face Fundraising team. This presents an opportunity to embark on a thrilling new sales journey. The position entails interacting with the community at various public locations throughout the city, encouraging them to back the organization by offering sustained assistance. Directly...

  • Customer Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa RMG Recruitment (Pty) Ltd Full time

    A vacancy has arisen for a Customer Manager at OEM to manage the account and onsite Team. The incumbent will be based in Pretoria, reporting directly to the National Sales and Marketing Manager.***Key responsibilities: Build strong relationships with Paint Shop, Production, Purchasing and Senior Plant leadership across the various functional areas ensuring...

  • Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Salute, Inc. Full time

    Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Project Manager to join our team and drive...

  • Customer Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Talent Scout Full time

    The incumbent will be based in Pretoria, reporting directly to the National Sales and Marketing Manager.Key responsibilities in the job will be as follows:Promote Core Operating Principles of Safety and Health, Environmental Stewardship, Highest Ethical Behaviour, Respect for People & Quality throughout the company. Build strong relationships with...

  • Cultivation Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Farm Manager SA Full time

    Pretoria Area - Gauteng: Our client is looking for a Cultivation Manager to join the team.MINIMUM REQUIREMENTS Agricultural degree in horticulture or similar advantageous Five years of experience overseeing operations at a farm with multiple tunnels Previous experience with peppers, cucumbers, and tomatoes advantageous Computer literate Must have a strong...

  • Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa E&D Recruiters Full time

    Project Manager (Military/Automotive)CompanyPretoriaThis job is looking for a Project Manager with experience in the Military/Automotive field. If you have the following background and skills, we want to hear from you:Grade 12 qualificationDegree or diploma in Engineering, Business Administration, or Project ManagementCertificate or Diploma in Project...

  • Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Green Marble Recruitment Consultants Full time

    Requirements:Matric education and a relevant qualification.5-10 years' experience in Project Management.Background in spare parts, automotive or military industry is a significant advantage.Thorough understanding of project management principles, methodologies, and tools.Experience with import principles and procedures is beneficial.Strong knowledge of...

  • Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa IntelliStaff Full time

    Area : Menlyn Maine, Pretoria Role: Project Manager Multiscale in Business Analysis As the Project Managers primary task is to manage the Project, the Risk, and the Issues to ensure the project runs smoothly on time and on budget. As the Project Manager plans, organises, directs, controls and coordinates special programmers or projects within the Company for...

  • Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Caterpillar Full time

    Career Area:Marketing / Sales / Product Support**:Your Work Shapes The WorldWhen you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

  • Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Tipp Focus Full time

    DESCRIPTION AND SCOPE***The service provider will be required to establish a Programme Management Office and provide the following Programme and project management services:Control Framework***- Facilitate the design and implementation of comprehensive Project management and control framework and detailed processes; Financial and Procurement framework...

  • Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa eSoft Development and Technologies Full time

    BackgroundSARB have launched a Core Banking Enhancements project to implement a number of enhancement and improvement required on the system to cover new requirements by business for internal and external operations namely, Flexcube improvements identified since the upgrade, ISO20022 related improvement, SADC RTGS ISO20022 Changes, and CODI Related...

  • Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa SABS Full time

    Job Advert Summary:About SABSWorking for the South African Bureau of Standards (SABS) opens the mind to the world around you. The South African Bureau of Standards offers diverse career paths in a dynamic environment that nurtures and recognises potential. Become part of our vision of being a trusted standardisation and business assurance solution provider...

  • Construction Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Siemens Mobility Full time

    Job Title / Role: Project Manager RSS EPSOrganization: Lead Country South AfricaLocation: Midrand, South AfricaThe Business Siemens Smart Infrastructure combines the real and digital worlds across energy systems, buildings, and industries, enhancing the way people live and work and significantly improving efficiency and sustainability. We work together with...

  • Commercial Project Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Siemens Mobility Full time

    Job Title / Role:Commercial Project Manager Organization:Lead Country South Africa Location:Midrand, South Africa The Business Smart Infrastructure's Energy & Performance Service (EPS) is dedicated to sustainability, energy efficiency, and distributed energy solutions that help customers on their decarbonization journey. As an infrastructure partner, we...