External Product Support

2 weeks ago


Johannesburg, Gauteng, South Africa Lotus HR & Recruitment Full time

Our client, a leading engineering and industrial component supplier, seeks to employ an External Product Support who has experience in Valve systems and can take enquiries from customers, both internal and external and expedite these to the benefit of the branch and the Group.


KEY REQUIREMENTS TO MEET FOR CONSIDERATION

  • You must be able to work independently and accurately keep records and be proactive in your approach to ensuring the profitability of the company.
  • You must have a minimum of Matric/Grade 12 as well as experience as a Fluid Tech, and Valves product knowledge is essential.
  • You must be able to achieve Division sales budget, understand the difference between Margin and Markup, and have a keen eye for Margin Preservation, as well as understanding that personal performance is relative to branch performance
  • You will be a communication and link, role with drivers, store staff, counter sales, storeman, filing clerk, credit controller, external and internal sales
  • You must have a working knowledge of proper buyout methods, adhering to policies and procedures, and effective and efficient customer contact extracting the needs of the customer.
  • You will be making accurate legible written notes of the customer, his needs, and the time frame requirements of each enquiry, as well as creating a stimulating environment which makes the company the preferred supplier to our customers
  • You must ensure total participation and create synergy between diverse customer views and intentions, and stay within communicated time frames and provide accurate information timeously, whilst maintaining a good relationship with customers
  • You will be able to communicate requirements to Manager and Product Divisions, and be proactive stock planning with Manager and Product Divisions.
  • You must have a valid driver's licence, own car and a clear criminal and credit record
Should you meet the criteria and wish to apply, kindly forward your CV, salary package details and notice period

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