Senior Quality Assurance Manager

5 days ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Quality Assurance Lead

Drive excellence in quality assurance services by leading a high-performing team and delivering exceptional results to clients at WNS Global Services.

Key Responsibilities:
  • Lead and develop a high-performing team to provide quality assurance services to multiple accounts, ensuring timely delivery and high-quality results.
  • Drive efficiency and improve operating margins with a strong focus on governance, timelines, and risk management, leveraging Lean Six Sigma Black Belt certification.
  • Predictive SLA monitoring and reporting to ensure seamless service delivery.
  • Provide thought leadership and creative solutions to drive continuous improvement, fostering a spirit of collaboration across teams.
  • Participate in strategic projects, RFPs, and client visits as an integral part of the enterprise ecosystem, demonstrating leadership behaviors such as enterprise thinking and effective decision making.
  • Digitalization of Quality Assurance Delivery – embed digital tools to strengthen audit mechanisms and improve quality assurance processes.
  • Develop and implement quality assurance strategies to drive business growth and excellence, leveraging Agile methodology and digital mindset.
Qualifications:
  • Grade 12/Matric or higher, with a strong educational background.
  • Graduates or post-graduate degree in a relevant field, with a focus on quality assurance and process improvement.
  • Minimum 15 years of overall work experience, with at least 8 years in quality assurance, and a strong track record of delivering high-quality results.
  • Lean Six Sigma Black Belt certification, with a preference for Master Black Belt.
  • Experience in automation of quality function aspects, with a focus on process improvement and efficiency.
  • Knowledge and experience of Agile methodology and digital mindset, with a focus on driving business growth and excellence.
  • Strong work ethic, will-to-win attitude, and commitment to personal excellence and growth mindset, with a focus on collaboration and teamwork.
  • Ability to work through unstructured problems, shifting priorities, and rapid change, with a focus on adaptability and resilience.


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