IT Project and Operations Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Kaelo Full time
Company Description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.


Job Description:


Responsible for the overall management and successful completion of multiple IT projects of high complexity ensuring projects are delivered on time, on budget and according to agreed quality requirements.

Coordinate and manage relevant activities across projects streams and interface with relevant internal and/or external stakeholders.

Coordinate IT related issues, work with 3rd party suppliers, specialists and business departments to investigate, diagnose, and resolve IT related issues.

This role will form part of the Information Technology functions reporting into the Head of Technology.

Key Responsibilities & Deliverables
Define project standard operating procedures and implement and manage end-to-end processes.

  • Establish and maintain a standard set of practices, processes and templates for managing projects and programs consistently and efficiently to reduce project related risk and costs.
  • Responsible for the endtoend project planning and a Project Management Plan including project Scoping, a Communications Strategy, RAID logs, Costs, Time, Quality and Stakeholder Management.
  • Maintain the Risk Log, Assumption Log, Issue Log, Dependency Log and Decision Log for administered projects.
  • Create project charters to identify project scope, critical success factors, risks, etc.
  • Define the project's scope and set milestones and deadlines.
  • Identify needed resources for projects, defines and assigns major project roles.
  • Define, manage, monitor and report on budget variances in order to maximize financial performance.
  • Plan, manage and monitor initiatives to ensure project delivery and service excellence to all project stakeholders.
  • Monitor compliance with project management standards, policies, procedures, templates and other shared documentation.
  • Partner with project stakeholders to complete business cases, prepare profit and loss analyses and design new templates as part of project selection and continuous improvement.
  • Assess Master Services Agreements and Statements of Work to highlight shortcomings that could lead to poor contracting and result in project loss / poor delivery.
  • Ensure that the appropriate project benefits are identified, quantified, realized and reported back to management and project stakeholders.
  • Manage stakeholder expectations and participate in internal communications activities to inform stakeholders of progress and issues.
  • Coordination, resolution and reporting of all technical operational tasks (includes incidents, major incidents, problems, changes and requests)
  • Informing management and escalating tasks as necessary
  • Perform root cause analysis of complex system problems and provide corrective actions.
  • Report on and Analyse metrics to evaluate Service desk and IT system performance and recommend improvements.
  • Maintain and adhere to Standard Operating Procedures for IT related matters.
Deliver support to internal and external stakeholders on IT related challenges

Qualifications:

Skills Complexity and Creativity

  • Indepth experience and demonstrated ability to create, manage and complete complex projects using project management processes, tools, and methods.
  • Extensive knowledge of project management standards, processes, procedures, and guidelines as well as various IT project methodologies and service delivery life cycles.
  • Wellorganized, detailoriented, and ability to multitask
  • Budgeting and cost management knowledge
  • Business knowledge and / or skill
  • Advanced stakeholder management knowledge
  • Ability to work independently and prioritize duties with mínimal supervision, in order to meet deadlines.
  • Conflict management skills
  • Decision making skills.
  • Demonstrated ability to provide crossfunctional leadership.
  • MS Project, MS Office, EPM Agile experience an advantage.

BEHAVIOURS
Adaptably Resilient.

  • Decisionmaking Quality
  • Collaborative Relationships.
  • Drives Results.
  • Communicates and influences effectively.
  • Strategic Mindset.
  • Develops Talent.
  • Resourceful and improvising.
  • Attention to detail; selfstarting and strong focus on completing / finishing. Able to effectively deal with difficult stakeholders; navigate in environments with ambiguity, change, and complexity; and achieve desired outcomes.

Experience, Education, Typically

  • Relevant BSC / BCom degree / Business Diploma or Advanced Management Diploma or equivalent work experience in a related field
  • 3+ years' Project Management Experience in large sized, high complexity projects.
  • Project management certification (Prince2

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Logistics and Operations Management Full time

    We require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...

  • Project Coordinator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Project Management Connection Full time

    Job Purpose: Assists Project Managers during the development of major projects from commencement to completion. Monitors progress of the development projects within his/her area of responsibility and assists the Project Manager with the documentation when necessary. Key Stakeholder Management including Communication and Interaction Internal: Executives,...

  • Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa eSoft Development and Technologies Full time

    Define the project scope/brief and work breakdown structure (WBS) in collaboration with key stakeholders to ensure a common understanding of deliverables and the approach. Produce comprehensive project management plans that include scope, quality, risks, time, cost, human resources, procurement, integration, governance and communication, and confirm that...

  • Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa eSoft Development and Technologies Full time

    The business have launched a Core Banking Enhancements project to implement a number of enhancement and improvement required on the system to cover new requirements by business for internal and external operations namely, Flexcube improvements identified since the upgrade, ISO20022 related improvement, SADC RTGS ISO20022 Changes, and CODI Related...

  • Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Africa-one Consulting and Research Pty (Ltd) Full time

    Responsibilities Daytoday management of the Fund's activities, reporting to the Head of the organization. Fund and coordinating all of the Fund's operations Managing and overseeing the work of the organization technical and operations team, including the Project Coordinators. Prepare and manage the subsidy budget and the review of service provider business...

  • Raisebore Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Redpath Mining Contractors and Engineers Full time

    MINIMUM REQUIREMENTSMatric certificate/ equivalentProject Management qualification (Degree or equivalent)Certificate of competency as a Raisebore Operator & ForemanCompetency A will be an advantageA valid Trade Test Certificate will be an advantageValid driver's license & own reliable transportMedically fitEXPERIENCE, KNOWLEDGE & SKILLS 5 years Underground...

  • IT Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Pollock and Associates Full time

    IT Project Manager ManufacturingJohannesburg East, Johannesburg - Gauteng - South AfricaReporting to the ICT PMO Lead you will be required to plan, mobilise and execute an ICT project, in line with the company project management lifecycle, standards and principles. Take accountability for the quality of the deliverables produced by the project team members....

  • Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Pollock and Associates Full time

    Project Manager ICTJohannesburg North, Johannesburg - Gauteng - South AfricaWe are seeking a talented Project Manager with IT installation knowledge. You will be responsible to oversee the planning, implementation, and management of Regional Installation Team Leaders and Installation Assistants.You will possess a Grade 12 qualification, 4 years of experience...

  • Community Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Make it Good Full time

    Salary range: R12k-R17k CTCDuration: 1 year contract, with high potential for renewalLocation: Remote (from anywhere in South Africa), meeting periodically in Johannesburg with the teamAre you passionate about social upliftment and education? If so, this might be the position for youMake it Good is excited to partner with this NGO, who specialise in...

  • Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa eSoft Development and Technologies Full time

    The scope will involve the day-to-day management of all stakeholders, activities and tasks as they relate to the delivery of the ProjectMinimum qualification Required: Minimum of 7 years' project management in related role Must have implemented HRrelated Projects,.**Pre Requisite requirement* Previous experience managing Information Technology Projects....

  • Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa eSoft Development and Technologies Full time

    Define the project scope and work breakdown structure in collaboration with key stakeholders to ensure a common understanding of deliverables and the approach. Produce project management plans to ensure that they are comprehensive (i.e. they include scope, quality, risks, time, cost, HR, procurement, integration, communication) and to confirm that these...

  • Operations / Project Manager – Manufacturing

    2 weeks ago

    Johannesburg, Gauteng, South Africa Prostaff Holdings Full time

    Minimum requirements for the role: Tertiary qualification in either Mechanical Engineering or Chemical Engineering or Industrial Engineering is preferred for the role. Previous experience having worked in a Projects / Operations role within the chemical or engineering industries is essential. Previous experience having worked with clients on various chemical...

  • Head of Middle Office Operations

    2 weeks ago

    Johannesburg, Gauteng, South Africa Investment Manager firm Full time

    Job Title: Head of Middle Office OperationsJob Overview:As the Head of Middle Office Operations at an Investment Manager firm, you will lead a critical function that serves as the linchpin between the front office Investment team, Institutional and Retail Client Services teams, System Development team, and the firm's outsourced Fund Administration. Your role...

  • Partnerships and Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Make it Good Company Full time

    Duration:1 year contractLocation: Remote, meeting periodically in Johannesburg with the teamMake it Good is excited to partner with this NGO, who specialise in upskilling underpriviledged youth. They focus on addressing global social inequality through its learning ecosystem, incubating in-demand skills for digital, entrepreneurial, and green career paths....

  • Head of Creative Operations

    2 weeks ago

    Johannesburg, Gauteng, South Africa Make it Good Full time

    Location: The Parks side of RandburgWork model: Fully in-officeBenefits: Unlimited leave, medical aidThe Make it Good Company is excited to partner with an award-winning, cutting-edge (medium-sized) creative agency in the search for their new Head of Creative Operations.The overarching purpose of the role is to manage the time and people within the agency's...

  • Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa F and G Sourcing Specialist Full time

    Our Renewable Energy Client is currently looking for a Project Manager based in Midrand.JOB PURPOSE:The snr Project Manager will be responsible for overseeing and mentoring lesser experienced / junior project managers, as well as his/her own high profile / key projects - from inception to handover, and including but not limited to budgeting/cash flow...

  • Operations Executive

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ecoplanet Green Operations Gmbh Full time

    The CompanyGlobe 24-7 in partnership with a leading mining contractor are seeking an experienced Operations Executive to effectively lead the Company operations and production units. The RoleThe incumbent will be tasked with leading company operations and production units safely in pursuit of the highest return on investment through the effective...

  • Junior Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa eSoft Development and Technologies Full time

    Define the project scope and work breakdown structure in collaboration with key stakeholders to ensure a common understanding of deliverables and the approach. Produce project management plans to ensure that they are comprehensive (i.e. they include scope, quality, risks, time, cost, HR, procurement, integration, communication) and to confirm that these...

  • Junior Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa eSoft Development and Technologies Full time

    Job Summary:Responsibilities:- Project Coordination: Assist in planning, scheduling, and monitoring project activities to ensure timely delivery of milestones. Coordinate with team members to allocate resources efficiently.- Testing Management: Oversee the testing process, including test planning, execution, and reporting. Collaborate with QA engineers to...

  • Project Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Africa-one Consulting and Research Pty (Ltd) Full time

    Responsibilities Responsible for timely project completion, issue identification/resolution, and customer delivery Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks Proven ability to use and maintain complex project administration systems Experience with administration of project...