Revenue Administrator

2 weeks ago

Cape Town, Western Cape, South Africa The Right Company Full time

HOSPITALITY REVENUE ADMINISTRATOR - CAPE TOWN - R MARKET RELATED

Currently recruiting a REVENUE ADMINISTRATOR for a Hotel Group in Cape Town to assist the Revenue Team with maximising revenue for all properties across the Group, by following and improving upon standard revenue practice's.


All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained and the company's name upheld at all times.

SKILLS & KNOWLEDGE REQUIRED
years' experience in Reservations/Revenue Management

  • Hospitality diploma/ equivalent preferable
  • Ability to work in a pressurized environment
  • Willingness to work shifts when required
  • Excellent communication skills
  • Excellent attention to detail
  • Excellent Planning and Organisational skills
  • Computer Literacy: Opera, Word & Excel
  • Previously worked on Opera PMS, with Configuration segment preferable.
  • Strong guest centric approach
  • Must have an eye for detail
  • Must be able to work in a team or independently
  • Works well with numbers and data analysis
  • Previous experience with revenue reporting and online travel agents' extranets
  • Understands market segmentation and target markets
  • Must have knowledge of forecasting and budgeting

DAILY DUTIES

  • Prepare daily pick up report for distribution to lead team.
  • Assist revenue team to analyse and explain changes in pickup report.
  • Ensure STR data is submitted accurately.
  • Assist revenue team, Sales, Group Reservations and Reservations with any rate enquiries/negotiations
  • Build and maintain rates in Opera PMS
  • Maintain hotel and OTA parity
  • Assist Sales and Reservations with any rebate requests
  • Effectively manage any escalate queries that arise within or in relation to revenue management
  • Complete any required reporting
  • Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties

WEEKLY DUTIES

  • Prepare the weekly revenue and pickup report
  • Ensure blocks are being reported on correctly and ensure tracking and wash is correct
  • Prepare weekly strategy meeting report
  • Attend, minute and send out weekly strategy revenue meetings with property management and sales team
  • Ensure action points from weekly meetings are being followed up on by the relevant departments
  • Complete any required reporting
  • Assist with 3rd party audits ensuring they are accurate and configured correctly

MONTHLY DUTIES

  • Complete any required reporting
  • Monthly Executive Summaries / OTA commissions
  • Prepare reporting for monthly owners review
  • Ensure all reporting formats are updated and prepared for the coming month
  • Assist with the implementation of new systems and any ad hoc projects.

ANNUAL DUTIES

  • Take part in the annual budgeting process
  • Take part in the annual rate contracting process

RESPONSIBILITIES

  • Clear timeous reporting of daily, weekly and monthly reports.
  • Work closely with revenue team to maintain competitor rate analysis, events diary and promotions for all properties
  • Work with the Revenue team to ensure satisfactory room inventory, rate and compliance of rate codes

ADDITIONAL DUTIES
All employees may be required to complete other reasonable tasks as part of the successful operation of the Group. Team work and communication are vital.

By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests' expectations.

The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.


Please send your updated CV in WORD together with a recent head and shoulders photo of yourself and 2 recent written references.

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