Senior Director
2 weeks ago
Position: Engagement Delivery Director for ABSA
Location: Johannesburg
About the Job: In this role, you will lead delivery teams in India, EU, and South Africa, managing medium to large engagements for BFS customers.
- Proven experience in managing delivery engagements for BFS customers
- Experience in coordinating with multiple practice units and efficient communication across functions
- Experience with captive-based customer setups is an advantage
- Prior technical capabilities experience is a plus
Responsibilities:
- Provide strategic direction and oversight to delivery teams
- Work closely with vertical delivery and practice units to ensure successful project delivery
- Track delivery quality and value adds
- Monitor Profit margin growth and overall P&L accountability
- Participate in RFPs and work with sales counterparts
- Drive Leadership Reviews
- Ensure portfolio compliance with quality, security, and organizational policies
- Utilize conflict resolution and negotiation tactics
Towards Client:
- Establish strong connections with client delivery leadership
- Implement strong governance and review cadence
- Manage escalations effectively
Skills:
- Excellent communication, financial management, and budgeting skills
- Proven leadership ability
- Strong understanding of human resource management principles
- Effective collaboration across organizational functions
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