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Senior Director
1 week ago
Senior Director
Job Title: Engagement Delivery Director for ABSA
- Location: Johannesburg, teams in India, EU, and South Africa
- Prior Experience: Proven track record in managing medium to large delivery projects, preferably for BFS customers. Experience in coordinating with multiple practice units and effective communication across functions.
- Additional Advantage: Experience in working with captive-based customer setups. Prior technical capabilities experience is a plus.
Responsibilities:
- Taking strategic direction and overseeing delivery teams and leads responsible for client delivery.
- Collaborating with vertical delivery and practice units to develop capabilities and ensure successful project delivery.
- Tracking delivery quality and value addition at an organizational level.
- Monitoring and driving profit margin growth with end-to-end P&L accountability.
- Participating in RFPs and proposals, working closely with sales counterparts.
- Leading and owning leadership reviews.
- Ensuring compliance of portfolio with quality, security, and organizational policies.
- Utilizing effective conflict resolution and negotiation tactics to maintain high-performance service teams.
Towards Client:
- Building a strong connection with client delivery leadership.
- Establishing robust governance and review processes.
- Managing escalations effectively.
Skills:
- Excellent communication, financial management, and budgeting skills.
- Proven leadership ability; a servant leader attitude is highly valued.
- Strong understanding of human resource management principles, practices, and procedures.
- Ability to work effectively across organizational functions and practices.
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