Training and Development Facilitator

1 week ago

Johannesburg South, South Africa Cashbuild Limited Full time

Requirements:

  • Relevant Human Resource Diploma/Degree.
  • Minimum 23 years experience in Wholesale and Retail.
  • Or 5 years related experience.
  • Experience in delivering and administering skills programmes
  • Working knowledge of training methodologies
  • Ability to handle pressure
  • Qualified facilitator will be advantageous
  • Working knowledge of MS Office, (Word, Excel and Power point)

Key Performance Area

Description

Facilitation

  • Conduct relevant Learnerships skills programs and short courses as per the operations training calendar

Portfolios of evidence

  • Ensure portfolios of evidence are correctly and timeously completed by delegates and assessed within specified time lines
  • Conduct follow up visits with delegates after the classroom training to ensure principles taught in the classroom can be applied practically

Certification

  • Ensure all delegates receive their certificates once received from the SETA or internally

Administration

  • Ensure all required documentation relating to the facilitation of a programme is submitted to Support Office
  • Draft and submit monthly report on training conducted and make any recommendations if required

Course design

  • Design training programme material in line with the required outcome as and when required.

Competencies

Description

Drive for results

  • Achieves set targets and completes work accurately and at the required standard.
  • Delivers best practice quality/ standards as established in the company.
  • Makes an effort to follow through on commitments

Solve Problems

  • Identifies problems and seeks root cause.
  • Resolves problems and escalates issues accordingly.
- using relevant information available in own department and operational work environment to resolve problems

Make Decisions

  • Makes decisions within framework of company policies and within set timelines.
  • Makes decisions giving due consideration to consequences of the decision made in area of responsibility.
  • Implements decisions made in line with agreed processes and policies

Plan

  • Plans within framework of operationally/department policies and procedures

Handle Pressure

  • Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures.
  • Remains focused and rational by not showing frustration or anger when resisted and displays selfconfidence when dealing with difficult situations.
  • Calms others who are expressing frustration or anger "

Influence

  • Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context.
  • Displays appropriate, written presentation and oral communication aligned to audience requirements.
  • Projects credibility and confidence even when faced with obstacles.

Assert Authority

  • Gets ones point across with credibility and selfconfidence ensuring adherence to policies despite work pressures experienced
  • Asserts self during interpersonal situations.
  • Maintains and projects confidence, even in adverse circumstances.
  • Makes a positive personal impact that is clear and concise for the audience.
  • Facilitates open, direct twoway communication.

Communicate

  • Assesses the needs of audience in order to deliver appropriate message and content.
  • Applies communication strategies to ensure inputs from role players are discussed and acted upon
  • Actively shares information and ideas, and encourages others to share their views and concerns."

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