Training and Development Facilitator

7 months ago

Johannesburg, South Africa Cashbuild Full time

**About the job Training and Development Facilitator**:
**Requirements**:

- Relevant Human Resource Diploma/Degree.
- Minimum 2-3 years experience in Wholesale and Retail.
- Or 5 years related experience.
- Experience in delivering and administering skills programmes
- Working knowledge of training methodologies
- Ability to handle pressure
- Qualified facilitator will be advantageous
- Working knowledge of MS Office, (Word, Excel and Power point)

**Key Performance Area**

**Description**

**Facilitation**
- Conduct relevant Learnerships skills programs and short courses as per the operations training calendar

**Portfolios of evidence**
- Ensure portfolios of evidence are correctly and timeously completed by delegates and assessed within specified time lines
- Conduct follow up visits with delegates after the classroom training to ensure principles taught in the classroom can be applied practically

**Certification**
- Ensure all delegates receive their certificates once received from the SETA or internally

**Administration**
- Ensure all required documentation relating to the facilitation of a programme is submitted to Support Office
- Draft and submit monthly report on training conducted and make any recommendations if required

**Course design**
- Design training programme material in line with the required outcome as and when required.

**Competencies**

**Description**

**Drive for results**
- Achieves set targets and completes work accurately and at the required standard.
- Delivers best practice quality/ standards as established in the company.
- Makes an effort to follow through on commitments

**Solve Problems**
- Identifies problems and seeks root cause.
- Resolves problems and escalates issues accordingly.
- using relevant information available in own department and operational work environment to resolve problems

**Make Decisions**
- Makes decisions within framework of company policies and within set timelines.
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility.
- Implements decisions made in line with agreed processes and policies

**Plan**
- Plans within framework of operationally/department policies and procedures

**Handle Pressure**
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures.
- Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations.
- Calms others who are expressing frustration or anger "

**Influence**
- Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context.
- Displays appropriate, written presentation and oral communication aligned to audience requirements.
- Projects credibility and confidence even when faced with obstacles.

**Assert Authority**
- Gets ones point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
- Asserts self during interpersonal situations.
- Maintains and projects confidence, even in adverse circumstances.
- Makes a positive personal impact that is clear and concise for the audience.
- Facilitates open, direct two-way communication.

**Communicate**
- Assesses the needs of audience in order to deliver appropriate message and content.
- Applies communication strategies to ensure inputs from role players are discussed and acted upon
- Actively shares information and ideas, and encourages others to share their views and concerns."

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