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5 Hotel Reservationist

4 months ago

Sandton, South Africa HotelJobs Full time

REQUIREMENTS:

  • At least 1 years' experience in a similar 4* or 5* Front Office position
  • Opera "Individual and Group/Block Reservations" experience (Essential)
  • Reservations" (Essential)
  • Banqueting / Events Booking experience (Essential)
  • Basic Computer skills (Windows literate)
  • Proficient with Microsoft Office Applications
  • Excellent Administration Skills
  • Excellent Telephonic Communication Skills
  • Able to work under pressure
  • Able to work shifts

QUALIFICATIONS:
Grade 1- Hotel School Diploma or National Qualification equivalent an advantage

KEY RESPONSIBILITIES:

  • To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
  • To ensure all bookings is accurately made on Dineplan
  • Checkin guests at Alto234 arrival desk.
  • Followup on provisional bookings.
  • To ensure the arrival prelist has been completed.
  • To ensure that all prearrival checks has been completed for arrival of guests (wristbands, access cards,)
  • To ensure that all Alto234 & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
  • Ensuring that reservation, events policies and procedures regarding payments, confirmations & terms and conditions are effectively adhered to, and in line with a 5star Hotel.
  • To assist the Sales & Marketing department in promoting and selling Alto234 and banqueting facilities.
  • Ensuring and adhering to effective communication from the reservations / Alto234 department to all operational departments.
  • To ensure that deposit and contracts are received timeously, correctly, and to report any deviations to the Banqueting Manager.
  • To be fully aware of the trends in the industry and make suggestions for the improvement of revenue.
  • General Office and Admin duties.
  • Maintaining all guest/agent/company profiles in Opera.
  • Handling guest Queries.
  • Any other relevant duties.

DATE REQUIRED:
As soon as possible

REPORTING TO:
Banqueting Manager