Reservations/booking Quality Controller

2 weeks ago


Woodmead, South Africa Go Touch Down Full time

Company:
Touch Down Africa

Location:
Woodmead, Gauteng

About Us:

Touch Down Africa is a leading hospitality company committed to providing exceptional experiences for our guests.

With a portfolio of luxury resorts, hotels and lodges, we strive for excellence in service and aim to create unforgettable memories for our visitors.


Position Overview:

Responsibilities:

  • Conduct thorough reviews of reservations and bookings to ensure accuracy and adherence to company policies.
  • Verify guest information, payment details, and special requests to guarantee a seamless experience for our guests.
  • Collaborate with the reservations and booking team to address discrepancies and provide constructive feedback for continuous improvement.
  • Monitor reservation systems and identify any issues or trends that may impact the quality of service.
  • Communicate effectively with the reservations team, front office, and other relevant departments to resolve any issues promptly.
  • Provide training and guidance to reservations staff on quality control processes and best practices.
  • Generate reports on reservation quality and performance metrics for management review.

Qualifications:

  • Previous experience in reservations, booking, or a similar role within the hospitality industry.
  • Strong attention to detail and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with hotel reservation systems and booking platforms.
  • Proven ability to work in a fastpaced environment and meet deadlines.
  • Customerfocused mindset with a commitment to delivering exceptional service.
  • Knowledge of hospitality industry standards and best practices.

Education and Experience:

  • Bachelor's degree in Hospitality Management, Business, or a related field is preferred.
  • 2+ years of experience in reservations, booking, or a similar role.

How to Apply:

Application Deadline: 16/02/2024

Salary:
R10, R16,000.00 per month

Experience:

  • Reservations: 2 years (required)

Language:

  • English and Afrikaans (required)

Ability to Commute:

  • Woodmead, Gauteng (required)


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