Senior Administration Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Old Mutual Full time

Description

This role plays a key role as an expert in a specific area of administration, product, or process. It often serves as a go-to point for handling complex matters beyond the scope of Administration Specialists. Additionally, it provides valuable insights in decision-making processes of operational and tactical significance, with a focus on delivering level three plans. This position may also involve leading significant projects or overseeing project delivery within the division or Business Unit. There is a possibility of acting as a mentor for Specialist staff and offering consultancy for system improvements. Responsibilities may extend to managing major administration procedures and their project management, often spanning over a month. Managing a small team is part of the role, providing strong support to the BU Exec.

Key Result Areas

  • Advises on system enhancements and testing.
  • Coaches specialist staff if needed.
  • Functions as an expert in a specific field of administration, product, or process.
  • Acts as a consultant for operational and tactical decision-making.
  • Serves as a point of escalation for complex matters.
  • Delivers comprehensive solutions to identified problems.
  • Ensures accurate implementation of corrective actions.

Personal Effectiveness

  • Accountable for service delivery through personal efforts.
  • Drives action through collaborative team efforts.
  • Acts as a mentor and coach to colleagues.
  • Manages own time, tasks, and output quality effectively.
  • Enhances individual skills for increased contributions.
  • Collaborates effectively with others to achieve personal results.
  • Upholds and embodies the company values.

Specific Key Result Areas

  • Onboarding of franchises and agents.
  • Conducts Ongoing Systems and Tools training with continuous support.
  • Performs First-line monitoring.

Requirements: Skills, Qualifications, and Experience

  • Matric qualification.
  • Post Matric qualifications would be advantageous.
  • Proficient in MS Office Suite, especially Excel, Word, and PowerPoint.
  • Essential knowledge of Old Mutual products and processes.
  • Strong understanding of the Insurance industry and FAIS.
  • Excellent communication, facilitation, and presentation skills.
  • Good interpersonal and writing skills.
  • Demonstrates initiative, drive, and independence.
  • Strong team player with reliability.

Competencies

  • Decision Making
  • Gaining Commitment
  • Information Monitoring
  • Initiating Action
  • Ownership
  • Technical Knowledge

Skills

Accountability, Business acumen, Effective Communication, Customer Service, Decision Making, Learning and Development (L&D), Project Management.

Education

Closing Date

08 June 2024

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