Senior Specialist

2 weeks ago

Cape Town, Western Cape, South Africa LRI Invest Full time
Senior Specialist - Middle Office - Cape Town

Summary of the position


The Senior Specialist - Middle Office will be responsible for all aspects relating to the delivery for the start of day portfolio and reporting validation; system reconciliation; and client query support & resolution to specific clients.

The Senior Specialist - Middle Office will combine their operational capabilities from all administrational departments into one function, while demonstrating a client focused ethos.

Outline of main duties and responsibilities

The main responsibilities of the role will be:

  • Be responsible for the validation, correction and dissemination of revised reporting for portfolios which are priced through overnight batches;
  • Deliver high standards of service quality to specific clients in accordance with agreed external and internal Service Level Agreements;
  • Maintain and develop strong and trusted relationships within the different operational teams and maintain a high standard of quality output;
  • Develop and maintain strong and trusted relationships with clients;
  • Be open to nonstandard working hours as the team will need to operate from 04h30 am as well as on Saturday mornings and public holiday mornings;
  • Demonstrate technical and interpersonal skills;
  • Work closely with managers and senior managers across all operational areas ensuring a seamless end to end operational model;
Skills and experience required

  • 35 years' work experience in Asset Administration, and a minimum of Bachelor's degree;
  • Solution orientated & strong problem solving skills;
  • Practical handson approach and the ability to 'get things done';
  • Strong business acumen with excellent numeracy and a logical and analytical approach;
  • Strong technical knowledge of the Apex processes with a good understanding of the upstream and downstream impact and risks;

Critical competencies for success:

  • Acts with a 'one firm' mentality, ensuring first class delivery and client service on a holistic basis;
  • Consistent excellent performance;
  • Dedicated to meeting the internal and external deadlines;
  • Acts with the client in mind;
  • Ability to work in fast moving environment;
  • Embraces complexity to deliver simplicity and value;
  • Strong Communication skills (written and verbal);
  • Ability to work across operational areas, without a 'silo' mentality;
  • Flexibility to work based on operational requirements, which may result in nonstandard working hours.

Personal characteristics:

  • Reliable;
  • Team player;
  • Hard worker;
  • Accountable;
  • Motivated
Reporting structure

The Senior Specialist - Middle Office will report to the Manager - Middle Office

Remuneration level

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