General Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Armstrong Appointments Full time

Main Responsibilities

ROLE SUMMARY

To supervise the central operations unit comprising 8 key functional areas within the bank. This position plays a crucial role in ensuring the efficient and compliant operation of the Bank's services, aligning with regulatory standards and Bank protocols.

Key Focus Areas

Exchange Control:

  • Oversee the monitoring and control of Foreign Exchange Operations in line with South African Reserve Bank Exchange Control Regulations.
  • Manage relationships with SARB and SARS concerning exchange control rules.

International Banking:

  • Supervise cross-border payments and receipts, ensuring adherence to Bank policies, Shariah standards, and international banking norms.
  • Handle letters of credit and bills for collection.

Trade Desk:

  • Supervise all trade payment requests according to Bank policies, Shariah standards, and Exchange Control Regulations.

Advances Technical Support:

  • Process all advances applications post-credit approval, encompassing customer setup, collateral management, and facility administration.
  • Manage Musharaka and Insurance units, including yearly rollovers and insurance verifications.
  • Supervise post-payout tasks like issuing settlement letters and legal declarations.

Central Support:

  • Oversee the Forex Virtual Branch and Attorney Trust Saver Accounts in compliance with regulatory standards and bank protocols.
  • Manage bank statements allocations and user access testing (UAT).
  • Ensure the creation and approval of bank policies and procedures.

Customer Services:

  • Supervise overall customer experience, covering the inbound Call centre and Virtual branch.

Compliance Operations:

  • Onboard customers on IMal and ensure compliance with FIC Act and the bank's Risk Management and Compliance Programme.
  • Review and approve mobile banking applications.

Forex Dealing Room:

  • Manage nostro correspondent bank accounts and book FX deals for clients.
  • Oversee intercompany relationships with other Banks group entities.

Reporting:

  • Generate reports for EXCO and other management as required.
  • Address reports to COO MANCO.

Staff Development:

  • Identify and cater to staff's developmental needs through performance evaluations.
  • Conduct performance reviews and evaluations.
  • Collaborate with HR on recruitment and staff involvement.
  • Inspire and communicate effectively with staff.

Regulatory and Compliance:

  • Ensure adherence to bank policies and regulatory standards.
  • Execute and review effective checks and balances.

Strategy:

  • Implement overall COD strategies as directed by EXCO.
  • Optimize operations and introduce efficiencies.

Service Delivery:

  • Ensure seamless communication and service delivery between COD and supportive divisions.
  • Engage in relevant projects and handle ad hoc managerial duties.
  • Meet with clients regarding COD service support.

Representation in Committees:

  • Represent COD and Senior Management in various committees.
  • Attend EXCO meetings as a COD representative.

QUALIFICATIONS

  • Relevant Degree with Honours.

EXPERIENCE PREFERENCES

  • Minimum of 10 years banking experience in a senior operational role.

KNOWLEDGE

  • Thorough understanding of the Banking sector, specifically in Banking Administration, Operations, Customer Service, and relevant regulatory requirements.

A Consultant will reach out if you are shortlisted for the position. If you do not hear from us within 2 weeks, consider your application unsuccessful. We will retain your CV in our database and contact you for any suitable openings.


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