People Advisor

2 weeks ago

Cape Town, Western Cape, South Africa Webhelp Full time

Human resources

Location

  • Cape Town, South Africa
    Language


 English***
Job Advert: Are you passionate about creating and maintaining a healthy work environment? We're looking for a highly responsible and morally sound individual to join our Cape Town Team as a People Advisor in Webhelp's HR department.


As a key member of the People Advisory team, and the first point of contact, you'll be offering HR related support, guidance, interpretation advice, and assistance with case management and issue resolution to line managers across Webhelp UK, SA and India.


in this onsite role based in Claremont, you'll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.


If you are eager to learn and enjoy finding ways to work smarter and more effectively, then this opportunity will allow you to thrive.

We want someone who is contagiously positive and open to feedback, someone who is self-motivated and driven who can multitask while keeping their cool under pressure.


What you'll be doing

  • Contributing to the People Advisory Services Team and wider People Service by completing a range of peoplerelated advisory tasks and processes covering the employment lifecycle
  • Coach, counsel, guide and support Line Managers with regards to Webhelp UK, SA and India HR Policy queries, ensuring a consistent approach and considering current case law developments
  • Ensuring all Employee Relations cases are managed to a high standard and are closed off within the Service Level Agreement timeframe
  • Identifying potential issues and problems and escalate to the Senior People Advisors or People Advisory Services Manager as they arise
  • Ensuring that People Advisory Services Team activities are accurately documented in user guides, administration guides and flowcharts
  • Maintaining data tracking logs for metrics production and compliance reporting
  • Working with the People Advisory Team to develop and promote feedback mechanisms for Line Managers to influence the continuous improvement of people services and processes
  • Identifying and implement opportunities for process improvement to ensure maximum efficiency and effectiveness
  • Providing support as required across the wider People Team in support of the People Plan and projects, participating in functional and crossfunctional initiatives as appropriate
  • Ensuring agreed KPI's and SLA's are met in an efficient and timely manner, identifying early interventions and taking remedial action as appropriate
  • Supporting the ongoing process of building and developing a comprehensive suite of management information, using the data to identify and analyse trends and making recommendations for resolution and interventions.

What you'll need

  • Relevant HR Qualifications (Advantageous)
  • BPO experience
  • Proven track record of HR operations and administration (Essential)
  • Sound general knowledge of current and forthcoming employment law, case law and best practice (Essential)
  • Excellent written and verbal communication skills (Essential)
  • Excellent problemsolving skills (Essential)
  • Ability to respond to a high volume of queries, ensuring a high attention to detail, consistency and accuracy (Essential) Contribute to the People Advisory Services Team and wider People Service by completing a range of peoplerelated advisory tasks and processes covering the employment lifecycle
After applying, you'll be sent a link to complete a quick online chat.

We don't want you to miss out on the opportunity so please check all of folders for the link after applying.

Take this opportunity advance your career with our collaborative team of game-changers today.

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