Sales Force Effectiveness Specialist

2 weeks ago

Bellville, Western Cape, South Africa Cipla Full time

Job Purpose:


Develop, maintain and deploy creative reporting and analytic solutions for the company's field force on key performance measures to drive sales growth and sales force productivity aligned to Cipla Medpro Commercial Strategy.


Key Accountabilities:

Accountability Cluster

Major Activities / Tasks

  • Design, produce, validate and support key data on territory level sales and market share reports designed to track territorial performance versus objectives
  • Be the expert contact to answer and/or direct all data related questions from the sales team
  • Develop and present training to user groups on how to interpret the reporting to ensure that those who are making decisions have the required answers and know how to get them
  • Conduct proactive analysis (internal promotional data, competitive share of voice, doctorlevel data) to help identify key drivers of sales performance and key areas of opportunity/challenge.
  • Provide actionable recommendations to sales management on how to mobilise in response to opportunity/challenge
  • Prepare and present appropriate monthly/quarterly and annual analysis of SFE implementation and results
  • Increase sales force effectiveness to develop processes, tools and technology improvements
  • Assist with roll out of the organisation's CRM to drive adoption of tools and technology
  • Partner with sales management and marketing teams to identify opportunities to enhance sales force productivity
  • Drive employee awareness of SFE initiatives, design sales force incentive schemes and prepare annual functional budget for all SFErelated training and development
  • Collate field force training requirements identified through training needs analysis and regular field work
  • Formulate a training framework and road map for structured and integrated development of the field force
  • Plan and conduct sales force trainings that are aligned to the field force training framework to ensure key behaviours and competencies are developed
  • Assist with design of learning and development tools, procedures and systems related to sales force effectiveness
  • Ensure all training activities comply with country relevant Acts, Legislation and industry ethical standards/code of conduct
  • Ensure effective implementation of marketing campaigns and campaign materials appropriately
  • Provide support for Sales Meetings & Conferences as the business and campaigns demand.
  • Develop and manage internal / external stakeholder relationships to ensure sales meets the needs of the business
  • Liaise and interact with Sales authorities inside South Africa
  • Coordinate adherence to customer and stakeholder policy and procedure and engage them on service/delivery needs
  • Ensure customer SLAs are in place, adhered to and refined through support and guidance
  • Conduct audits on customer for compliance to governance and business procedures
  • Manage daytoday performance of staff and nonperformance through performance process
  • Facilitate knowledge and skills transfer within the team through coaching and mentoring
  • Compliance to Performance Contract; accountable for IDP
  • Ensure representatives have accurate databases and call on right customers
  • Master impact script data, be able to answer any questions and ensure data is accurate
  • Assist in sales financial management to keep control on spends
  • Annual input into Function/Departmental CAPEX /OPEX business plan/budget to track monthly cost centre spend
  • Generate monthly cost control report
  • Report on monthly variances
  • Assist representatives to have correct Top 10 customers
  • Assist in crossfunctional sales alignment to determine how function can service the business optimally
  • Implement worldclass Sales Reporting and analytics capabilities communicate and operationalise such opportunities
  • Measure stakeholder satisfaction and performance and means to improve performance
  • Adherence to SLA's and performance criteria
  • Act as a champion and ambassador for the service culture
  • Determine how individual can service the business optimally
  • Measure stakeholder satisfaction and reflect in IDP measured in terms of sales improvement
  • Master sales reports, monitor and assist Sales Force Effectiveness Manager

Skills & Knowledge:

Educational qualifications:

Business Degree

Relevant experience:


Minimum 5 years' experience in a sales role covering all areas of the function with at least 3 years' experience within a management role within Pharmaceutical industry.


JHB location:
Cipla - Head Office (Cape Town - Bellville)

EE Requirement:

Cipla is an Employment Equity employer and this position will be filled based on our Employment Equity Plan.

  • New Business Sales

    2 weeks ago

    Bellville, Western Cape, South Africa A24 Group Full time

    Are you ready to take charge of an incredible opportunity in the healthcare sector? Join the dynamic A24 Group - a high-performance recruitment business with a nationwide footprint. We're not your average recruitment firm - we're constantly pushing the boundaries of innovation to stay ahead of the game.As our healthcare staffing provider, you'll be the...

  • Internal Sales

    2 weeks ago

    Bellville, Western Cape, South Africa F and G Sourcing Specialist Full time

    Our Industrial Battery Client is currently looking for an Internal Sales Consultant to join their team in Cape Town.Purpose: Management of Internal Sales for the Company from start to finish.Salary: Between R15 000 and R17 000pmCommission and company benefitsWorking from 07:30am to 5pm, Monday to Friday.Requirements: Matric Essential customer service and...

  • Field Sales Manager

    2 weeks ago

    Bellville, Western Cape, South Africa Scorpion Legal Protection (RF) Pty Ltd Full time

    The Key purpose is to lead agents to identify good selling spots for high quality sales of legal expenses insurance and funeral cover policies.Key Responsibilities include, but are not limited to the following:Duties/ Responsibilities:Increase the penetration of Scorpion sales in public and/or private companies especially those that all premium payment by...

  • Field Sales Manager

    2 weeks ago

    Bellville, Western Cape, South Africa Scorpion Legal Protection (RF) Pty Ltd Full time

    PURPOSE OF THE POSITION AND KEY RESPONSIBILITIESThe Key purpose is to lead agents to identify good selling spots for high quality sales of legal expenses insurance and funeral cover policies.Key Responsibilities include, but are not limited to the following:Duties/ Responsibilities:Increase the penetration of Scorpion sales in public and/or private companies...

  • Product Manager

    2 weeks ago

    Bellville, Western Cape, South Africa Cipla Full time

    Division:Operations (Commercial)Department:Marketing:OTCEmployment Type:PermanentJob Purpose:The product managers are the clients' representatives for the respective Therapeutic Category within Cipla. He or she shoulders the responsibility of launching new medications in the market based on the requirements of the client. With the aid of market research...

  • Senior Account Executive

    2 weeks ago

    Bellville, Western Cape, South Africa Motorola Solutions Full time

    Company Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Marketing Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?- Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratise financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of...

  • Iwms Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Excellerate Full time

    Position title : IWMS SpecialistPosition reports to : Head of BI & AnalyticsBusiness Unit : OperationsMain purpose / objective of the position:As an IWMS Specialist, you will be required to configure, customize, and integrate methods of Integrated Workplace Management Solutions (IWMS), including Planon (a fully web-based solution that allows property users...

  • Insurance Sales Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Cartrack Full time

    Are you a go-getter, motivated to achieve results and up for a challenge?Responsibilities: Look after a current portfolio as well as generating new business. Sales and relationship building Follow up on leads and close deals Adopt the key interface role between the customer and the company by providing exceptional customer service throughout the...

  • Specialist Ss8

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Marketing Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic...

  • Life Outbound Sales Consultant: Direct Cape

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business of Sanlam, which comprises a large force of both tied and independent intermediaries as we as the staff who...

  • Executive Head of Sales

    2 weeks ago

    Bellville, Western Cape, South Africa Exceed Recruitment and Human Resource Consultants Full time

    Reference: 9021 RLConsultant:Rozel Liebenberg Lead, mentor, and inspire the sales team to achieve individual and collective sales targets. Provide visionary leadership to the sales team, setting strategic objectives and guiding their execution. Set performance expectations, conduct performance reviews, and provide coaching and guidance to team members....

  • Specialist Ss8

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Short-term Insurance Sales Consultant:

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business of Sanlam, which comprises a large force of both tied and independent intermediaries as we as the staff who...

  • Executive Head of Sales

    2 weeks ago

    Bellville, Western Cape, South Africa Exceed Recruitment and Human Resource Consultants Full time

    Reference: 9021 RLConsultant: Rozel LiebenbergLead, mentor, and inspire the sales team to achieve individual and collective sales targets.Provide visionary leadership to the sales team, setting strategic objectives and guiding their execution.Set performance expectations, conduct performance reviews, and provide coaching and guidance to team members.Develop...

  • Actuarial Product Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Momentum Corporate Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeRequirements: Bachelor's Degree in...

  • Life Outbound Sales Consultant: Direct Cape

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?Sanlam is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business of Sanlam, which comprises a large force of both tied and independent intermediaries as we as the staff who...

  • Marketing Communications Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa A24 Group Full time

    We are #NowHiring a Marketing Communications Specialist, to join our Marketing Team.You would be working on Benguela Cove Lagoon Wine Estate, owned by Penny Streeter OBE. This role requires a highly creative thinker, capable of creating imaginative, engaging content, delivering hands-on care, to meet our business goals. The focus will be on refreshing our...

  • Sales Executive

    2 weeks ago

    Bellville, Western Cape, South Africa 247 Recruitment Advice (ta Evolution Recruitment) Full time

    Our client is seeking a motivated and dynamic Sales Representative to join a thriving meat industry team within the Western Cape. As a Sales Representative, you will play a pivotal role in expanding the customer base, driving revenue growth, and fostering lasting relationships with clients.If you have a passion for sales, a love for quality meat products,...