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Sales Support Consultant

3 months ago

Cape Town, Western Cape, South Africa Sanlam Full time

CAREER OPPORTUNITY

The Tied Agency Distribution department has openings for a Sales Support Consultant in Sanlam Head Office Bellville.

JOB DESCRIPTION

The selected candidate will play a crucial role in supporting the Sales Team, Senior Business Development Manager, and Operations Manager in the Tied Agency Distribution department at Santam.

PRINCIPAL ACCOUNTABILITIES

The responsibilities include, but are not limited to:

  • Administrative support
  • Effectively handle escalations/complaints and manage expectations using available resources
  • Provide administration and business support to meet service level agreements
  • Prepare structured reports for Snr BDM's, BDM's, and practices
  • Support BDM's, Senior BDM, and Operations Manager with administration
  • Manage Senior BDM's diary and schedule appointments
  • Organize meetings and training schedules efficiently
  • Coordinate workshops, marketing requests, and logistics
  • Manage workflow system requests and tasks allocation

Additional responsibilities include providing administrative support to the Operations team and assisting with STA commission file processing.

Travel Co-ordination:

  • Coordinate travel arrangements for Senior BDM
  • Ensure compliance with Santam group travel and procurement policies

QUALIFICATIONS AND EXPERIENCE

  • Relevant tertiary qualification
  • Minimum of three years' experience as an Administrative Assistant supporting senior management
  • Experience engaging with key business partners across all levels

KNOWLEDGE

  • Strong administrative support capabilities
  • Project and/or process management expertise

SKILLS

  • Proficient in Advanced Excel, Word, PowerPoint, and SharePoint
  • Strong coordination, organizational, and planning skills
  • Excellent communication, networking, and interpersonal skills
  • Results-driven, proactive, and deadline-oriented
  • High stress tolerance and ability to work under pressure
  • Quality and client service focused
  • Attention to detail and sound analysis skills
  • Confidentiality and out-of-the-box thinking
  • Strong initiative, professionalism, and problem-solving abilities
  • Ability to work independently and make decisions

COMPETENCIES

  • Client focus
  • Collaborative
  • Flexible and innovative
  • Results-oriented
  • Effective planning and organizing
  • Interpersonal and stakeholder management skills
  • Resilient under pressure

ABOUT THE COMPANY

Santam leads the general insurance industry in Southern Africa. We are a diverse business expanding rapidly into emerging markets in Africa and Asia. Our focus is on providing Insurance Good and Proper to our clients. At Santam, we value diversity and strive for a varied workforce that reflects society's demographics.