Senior Manager

2 weeks ago

Johannesburg, Gauteng, South Africa MTN Nigeria Full time

Job Profile / Department- SM: Post-Paid Segment
Job Location:

  • Johannesburg, SA
    Job Code:

Division:

  • Consumer Function
    Subdivision:
  • Postpaid Segment
    Department:
  • Postpaid
  • Consumer
Job Level: 3H

Direct Reports:

Time Span:

years
Reporting to:

Administratively:
Not Applicable

Functionally:

GM:
Segment Post-paid

Mission/ _Core purpose of the Job _**_:

To drive the effective implementation and oversight of the post-paid segment value propositions and the Go-To-Market (GTM) and experience design strategies, ensuring continuous improvement to the overall combination of services provided to the segment in order to maximize market penetration, growth, and profitability, through an enhanced customer experience.


Job Specifications/ Minimum and Preferred Requirements

  • Education / Business DegreeMinimum of 4years tertiary qualification
Masters advantageous

Fluent in English

  • Work ExperienceMin 7 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
Manager track record of 5 years or more, with at least 3 years in relevant sector/industry

Experience in leading change / transformation (marketing) at an operational level advantageous

Experience in continuous improvement through the implementation of best practices

Worked across diverse cultures and geographies advantageous

  • Training
  • Industry and company required training
  • Industry / Certifications
  • Not Applicable
  • Any other specificationsAttitude of Innovation, inventiveness and thought leadership
MS Office (Word, Excel, and Outlook)

Understanding of marketing processes in telecom industry

Worked across diverse cultures and geographies

Competencies

  • Global Talent StandardsHead
  • Big Picture Focus (20)
  • Strategy Implementors
  • Decisive Problem Solver
  • Best Practice Value Creator
Heart - People & Emotional Intelligence (30)

  • Culture and Change Champion
  • Guiding People Manager
  • Relationship Builder
Hands - Results Focused (40)

  • Results Achiever
  • Operationally Astute

Key Performance Areas

Measures (KPIs for job)
**Key Job Responsibilities

Strategy Development and Implementation

  • Drive the effective implementation of MTN SA's Postpaid Segment value propositions and GTM and customer experience design strategy, with emphasis on client experience (internal and external), ensuring maximum market penetration, growth and profitability
  • Provide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements
  • Identify required resources, personnel and funding to achieve the divisional goals
  • As per business plan**Governance

Adhoc, operational and tactical meeting

  • Set up / participate in adhoc and operational meetings
  • Participate and provide input into tactical meetings
  • Report at process and functional level

Escalations

  • Manage and resolve escalations that have impact on critical path of service delivery
  • Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
  • Manage and provide solutions to issues that require formal resolution

Consumer Business Operational

  • Set up and manage project status meetings
  • Review and identify key risks, issues, and dependencies and set mitigation actions
  • Manage budgets
  • Sign off / make decisions regarding operational changes

Consumer Business Tactical

  • Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the General Manager, Postpaid Segment;
  • Provide input into the review of all projects initiated;
  • Review key risks, issues, and dependencies and set mitigation actions.
  • Manage budget

Performance

  • Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team
  • Create and monitor plan for continuous improvement
  • As per business plan
    Reporting
  • Report on a monthly and quarterly basis to management relating to progress made within this subdivision and in accordance with the measurement metrics set by the organisation
  • Report on an ad hoc basis on specific projects as and when necessary
  • As per business plan
    Budgets
  • Manage the subdivisional budgets in line with business objectives
  • Manage project or initiative budgets in line with business objectives
  • Monitor and control the budgetary needs of the prepaid and postpaid solutions units
  • As per business plan
    Operational Delivery

General:

  • Manage the strategy execution process for the Postpaid segment, focusing on the customer value proposition, aligned with the GTM model;
  • Ensure synergy across the functional area through effective management of interfunctional relations and activities;
  • Ensure that local business requi

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