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Team Supervisor
2 weeks ago
A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management.
Overview and Requirements:
2 to 3 years Team Leader / Customer Service experience in a Call Centre
Experience doing quality control in a telesales environment - Listening to calls and providing coaching and guidance to members of team
Scripting
Ability to lead team members
Experience in Team management/ leading a team / coaching people
Experience doing customer satisfaction calls and handling customer complaints
Experience in booking appointments including experience in "lead warming"
Experience in financial wellness would be a plus not a prerequisite
Excellent ability on excel and spreadsheets
Exceptional communication skills - verbal and written
Good attention to detail
Core Values - Following processes, doing the right thing
Job Type:
Permanent
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