Team Supervisor

2 weeks ago


Randburg, Gauteng, South Africa Quantum Recruitment Pty Ltd Full time
This role is a full time position with the responsibilities of assisting a team of approximate 6 people.

A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management.


Overview and Requirements:

2 to 3 years Team Leader / Customer Service experience in a Call Centre

Experience doing quality control in a telesales environment - Listening to calls and providing coaching and guidance to members of team

Scripting

Ability to lead team members

Experience in Team management/ leading a team / coaching people

Experience doing customer satisfaction calls and handling customer complaints

Experience in booking appointments including experience in "lead warming"

Experience in financial wellness would be a plus not a prerequisite

Excellent ability on excel and spreadsheets

Exceptional communication skills - verbal and written

Good attention to detail

Core Values - Following processes, doing the right thing

Job Type:
Permanent
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