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Vehicle Sales Executive

4 months ago

Pietermaritzburg, KwaZulu-Natal, South Africa Ellahi Consulting Full time

Vehicle Sales Executive - PMB

Core purpose of the role


To manage the process and team to ensure that vehicles are available at the right mix, quality, time, and place so as to exceed customer expectations.


Location:
Pietermarizberg, KwaZulu Natal

Salary:
R

Benefits:
Company car, provident fund at 18.5 % and Medical Aid Subsidy (R1415)

Academic Qualifications

  • Matric with minimum E aggregate
  • Code 08 unendorsed driver's license
  • Sales courses/certificates will be advantageous

Work Experience

  • Minimum 2 years work experience
  • Previous sales/ Vehicle sales experience

Knowledge

  • Excellent knowledge of vehicle models
  • Good knowledge of car sales industry

Skills

  • Basic knowledge of Excel, Word, Outlook and Automate literacy
  • Able to match customer needs to suitable vehicle
  • Qualify a customer
  • Convert leads into sales
  • Excellent communication skills, both written and verbal
  • Build and maintain long terms relationships
  • Ability to read people and adapt own behavior Accordingly

Personal Attributes

  • Customer focused
  • Persuasive
  • Organized Results
  • Driven
  • Interpersonal savvy
  • Integrity and trust
  • Energetic
  • Selfmotivated

Key deliverables and outputs

  • Meet and greet customers
  • Establish customer needs and present suitable options
  • If sale is successful, complete Offer to Purchase with customer and obtain relevant documentation as per procedure
  • Arrange demo or test drive for customer as per procedure
  • Prepare Deal file and hand over to F & I Business & Branch Manager for sign off
  • Continuously follow up with F & I Business Manager on finance status and keep customer informed
  • Once finance is approved, prepare vehicle and schedule date of delivery with customer
  • Explain 30 day exchange plan to customer
  • Ensure all fitments are completed prior to delivery
  • Deliver vehicle, explain features and hand over associated documents and keys as per procedure
  • Obtain signature of customer and file completed Deal file
  • Follow up post
- delivery with customer as per procedure

  • Follow up on leads within 1 hour
  • Knowledge of vehicles and the company's products and services must be current
  • Register vehicle and obtain license plates prior to delivery
  • Ensure all outwork have a matching order and invoice is received upon completion of work
  • Complete daily activity sheets and present progress to manager weekly
  • Obtain tradein evaluation from manager and inform customer of offer for vehicle
  • Complete forms, collect relevant documents and ensure settlements are done timeously as per procedure for tradein vehicles
  • Follow up on payout from banks as per procedure
  • All queries are responded to within same day
  • All customer complaints are communicated to manager and resolved same day
  • Inspect cleanliness of vehicle prior to delivery and of vehicles parked on showroom floor
  • Stock on showroom floor is presented and priced correctly
  • Showroom and work stations are kept clean and tidy
  • All Deal files are accurately filed
  • Attend Redline team meetings monthly
  • Attend regional sales meeting quarterly

Salary:
From R9,500.00 per month