Junior Account Manager
7 days ago
We are seeking a highly organized and detail-oriented Account Administration Specialist to join our team at Employ Africa Group. As a Junior Account Manager - Client Services, you will play a crucial role in ensuring smooth client interactions and managing administrative functions related to client contracts and contractor management.
Key Responsibilities- Client Liaison:
- Assist in Client Onboarding: Ensure all contract details are accurately completed and familiarize yourself with contract contents.
- Support Client Queries: Act as a secondary contact for client matters, assist with administrative queries, and help maintain strong client relationships.
- Administration of Client Contracts: Assist with the timely and successful delivery of client solutions, compile data for tracking key account metrics, and support the preparation of account status reports.
- Financial Administration: Assist in issuing invoices, following up on outstanding payments, and providing documentation requested by clients.
- Contractor Liaison:
- Onboarding and Offboarding Contractors: Manage the documentation required for onboarding and terminating contractors, ensuring timely processing.
- Contractor Administration: Handle visa applications, travel arrangements, and day-to-day queries related to contracts and immigration.
- Compliance Management: Track visa and permit expirations, ensure timely renewals, and maintain compliance with all regulations.
- Timesheet Processing: Assist with payroll-related queries, ensure timely submission of timesheets, and manage the distribution of payslips.
- Qualifications and Experience:
- Essential: Minimum 3 years of experience in client account administration.
- Preferred: Experience in mobilizing contractors or organizing travel/visas into Africa, or experience in a heavy engineering project environment managing employee/contractor contracts in Africa.
- Skills and Competencies:
- Essential Skills: Proficiency in Microsoft Office Suite, excellent written and verbal communication, strong numeracy skills, and relationship-building abilities.
- Behavioural Competencies: Customer focus, problem-solving, attention to detail, proactive approach, trustworthy, and strong decision-making skills.
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