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National Technical Repair Support Manager
2 weeks ago
Job Details:
- Department Technical Services
- Minimum experience Mid-Senior
- Company primary industry Automotive
- Job functional area Other
- Salary R R per annum
Introduction
A well known commercial vehicles manufacturer based in JHB East is looking for a National Technical Repair Support Manager to join their Customer First division.
Purpose and Responsibilities of the Role:
- Manage the Repair Support System and Processes.
- Communicating with dealers in order to solve difficult to diagnose vehicles.
- Issue RSC's to inform the dealer network on how to diagnose difficult to diagnose cases.
- Communicate with TMC Repair Support team to be able to solve difficult to diagnose cases.
- Assist in difficult to repair vehicles from the dealer network.
- Assist and training to dealer TL and TE on how to effectively diagnose.
- Stay up to date with new levels of diagnostic equipment.
Minimum experience & qualifications required:
- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar qualification.
- Automotive Trade Test Diploma (Technical Diploma)
- Qualified Technician.
- Team GP 1 (Master Tech).
- Working experience as a qualified automotive technician.
- Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
- Relevant experience in the technical and retail environment of the motor industry would be an advantage.
- Fully computer literate including literacy MS Office and outlook.
- Report writing skills are a requirement.
- A minimum of five years technical experience on Lexus models would be an advantage.
- Will be required to travel.
Behavioral skills required:
- Technical knowledge and skills
- Planning and organizing
- Information monitoring
- Customer focus and service orientation
- Selfmanagement
- Apply
A well known commercial vehicles manufacturer based in JHB East is looking for a National Technical Repair Support Manager to join their Customer First division.
Purpose and Responsibilities of the Role:
- Manage the Repair Support System and Processes.
- Communicating with dealers in order to solve difficult to diagnose vehicles.
- Issue RSC's to inform the dealer network on how to diagnose difficult to diagnose cases.
- Communicate with TMC Repair Support team to be able to solve difficult to diagnose cases.
- Assist in difficult to repair vehicles from the dealer network.
- Assist and training to dealer TL and TE on how to effectively diagnose.
- Stay up to date with new levels of diagnostic equipment.
Minimum experience & qualifications required:
- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar qualification.
- Automotive Trade Test Diploma (Technical Diploma)
- Qualified Technician.
- Team GP 1 (Master Tech).
- Working experience as a qualified automotive technician.
- Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
- Relevant experience in the technical and retail environment of the motor industry would be an advantage.
- Fully computer literate including literacy MS Office and outlook.
- Report writing skills are a requirement.
- A minimum of five years technical experience on Lexus models would be an advantage.
- Will be required to travel.
Behavioral skills required:
- Technical knowledge and skills
- Planning and organizing
- Information monitoring
- Customer focus and service orientation
- Selfmanagement
-
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