National Technical Repair Support Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Boikago Group Full time

Job Details:

  • Department Technical Services
  • Minimum experience Mid-Senior
  • Company primary industry Automotive
  • Job functional area Other
  • Salary R R per annum
    Introduction

A well known commercial vehicles manufacturer based in JHB East is looking for a National Technical Repair Support Manager to join their Customer First division.


Purpose and Responsibilities of the Role:

  • Manage the Repair Support System and Processes.
  • Communicating with dealers in order to solve difficult to diagnose vehicles.
  • Issue RSC's to inform the dealer network on how to diagnose difficult to diagnose cases.
  • Communicate with TMC Repair Support team to be able to solve difficult to diagnose cases.
  • Assist in difficult to repair vehicles from the dealer network.
  • Assist and training to dealer TL and TE on how to effectively diagnose.
  • Stay up to date with new levels of diagnostic equipment.

Minimum experience & qualifications required:

  • NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar qualification.
  • Automotive Trade Test Diploma (Technical Diploma)
  • Qualified Technician.
  • Team GP 1 (Master Tech).
  • Working experience as a qualified automotive technician.
  • Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
  • Relevant experience in the technical and retail environment of the motor industry would be an advantage.
  • Fully computer literate including literacy MS Office and outlook.
  • Report writing skills are a requirement.
  • A minimum of five years technical experience on Lexus models would be an advantage.
  • Will be required to travel.

Behavioral skills required:

  • Technical knowledge and skills
  • Planning and organizing
  • Information monitoring
  • Customer focus and service orientation
  • Selfmanagement
  • Apply

A well known commercial vehicles manufacturer based in JHB East is looking for a National Technical Repair Support Manager to join their Customer First division.


Purpose and Responsibilities of the Role:

  • Manage the Repair Support System and Processes.
  • Communicating with dealers in order to solve difficult to diagnose vehicles.
  • Issue RSC's to inform the dealer network on how to diagnose difficult to diagnose cases.
  • Communicate with TMC Repair Support team to be able to solve difficult to diagnose cases.
  • Assist in difficult to repair vehicles from the dealer network.
  • Assist and training to dealer TL and TE on how to effectively diagnose.
  • Stay up to date with new levels of diagnostic equipment.

Minimum experience & qualifications required:

  • NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar qualification.
  • Automotive Trade Test Diploma (Technical Diploma)
  • Qualified Technician.
  • Team GP 1 (Master Tech).
  • Working experience as a qualified automotive technician.
  • Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
  • Relevant experience in the technical and retail environment of the motor industry would be an advantage.
  • Fully computer literate including literacy MS Office and outlook.
  • Report writing skills are a requirement.
  • A minimum of five years technical experience on Lexus models would be an advantage.
  • Will be required to travel.

Behavioral skills required:

  • Technical knowledge and skills
  • Planning and organizing
  • Information monitoring
  • Customer focus and service orientation
  • Selfmanagement


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