Returns & Repairs Department Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Unique Personnel Full time

Job Number

  • 73047

Job Type

  • Permanent

Job Title

  • Returns & Repairs Department Manager

Computer Skills

  • Syspro,MS Office,Excel

Industry

  • Interior Decorating

City

  • Johannesburg

Province

  • Gauteng

Purpose of the job:

  • The Returns & Repairs Department Manager is responsible to ensure the efficient and effective management of the returns and repairs department.
The Returns & Repairs Department Manager reports to the Procurement Manager- The basic duties include, but are not limited to, the following:

  • Ensure the daily operations within the department.
  • Manage, direct and monitor the performance of the returns and technical team.
  • Maintain and improve the returns process to produce smooth and efficient system and delivery solutions.
  • Effective liaison, support and assistance to various departments.
  • Reporting on a monthly basis or as otherwise required.
  • Manage overall inventory of return stock/stock control.
  • Ensure all call out forms are completed correctly and keep a detailed record.
  • Assist the technical team with technical reports and customer service.
  • Adhere to SLA's.
  • Training and mentoring of staff.
  • Customer queries, meetings etc. as and when required.
  • General duties and ad hoc tasks, projects and requests when required
    Inherent Requirements

Minimum Requirements:

  • South African citizen and ID, residing in Johannesburg.
  • Current, valid, legal South African driver's licence and reliable transport.
  • Managerial, technical or related degree.
  • Min 35 years returns technical experience.
  • Experience in managing and leading the returns and repairs department.
  • Electrical and technical knowledge is compulsory.
  • Thorough understanding of inventory of returns and returns process management.
  • High degree of integrity and honesty in all dealings.
  • Excellent problem solving skills.
  • Excellent communication skills at all levels.
  • Computer literate with good Excel and SYSPRO experience will be highly advantageous.

What Qualification

Minimum Qualification

  • Matric

Status

  • Available

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