Digital Support Coordinator
2 weeks ago
Job Overview:
Date Posted:
Posted 44 mins ago-
Location: Durban, Kwazulu Natal-
Job Title: Digital Support Coordinator-
Salary: R18,000-
Education Level: Diploma-
Job Level: Intermediate-
Minimum Experience: - 3 Years
Digital Support Coordinator - Durban
:
One of the largest Media and Software Development Companies in South Africa is looking for a Digital Support Coordinator to join their team on a full-time permanent basis for their offices based in Durban.
Purpose of The Job:
Position Requirements:
- Diploma or equivalent in a related field
- 25 yrs experience in FMCG, marketing, digital marketing, agency or brand
- Customer care & support experience critical
- Digital campaign support experience is mandatory
- Proven experience as a support agent or similar customer service role; experience with FreshDesk and FreshChat preferred
- Strong communication skills, both verbal and written, with the ability to communicate effectively in a variety of settings
- Familiarity with CRM systems and practices
- A customeroriented attitude, with a passion for delivering exceptional service
- Ability to multitask and manage time effectively
- Diploma required; further education or certification in customer service or related field is a plus
Position Responsibilities:
Achieving Operational Objectives:
- Develop a strategic operational roadmap for support with the data & compliance lead that sets the foundation for customer related support queries using technology
- FreshDesk/FreshChat.
- Assist to connect different business units operationally and achieve interoperability between support systems and client campaigns.
- Provide workflow & workflow management guidance across the digital business for support ops.
- Provide technical support as an operational intermediary between digital ops & client.
- Successfully support Chatbot execution for not only support but for campaigns and the management thereof.
Maintain Effective Communication:
- Share knowledge with team members and draw on skills of experts where required to fulfil customer requirements.
- Effective communication with support platform, feedback to line manager and digital team, ops, project managers, media planning, digital campaign coordinators, testing, support, and management.
- Provide management with weekly support feedback & reports.
- Resolve all platform, campaign and support issues.
Personality Attributes:
- Superior communication skills, both internal and clientfacing
- Strong resolution and problemsolving skills
- Strong strategic thinker and customer service skills
- Ability to work effectively with a variety of internal teams and business groups
- Excellent problemsolving skills and the ability to think on your feet
-
Digital Support Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Hirt & Carter Full time_DIGITAL SUPPORT COORDINATOR __HIRT & CARTER DIGITAL SOLUTIONS _**_DURBAN- **_CORE PURPOSE OF THE JOB:_The Digital Support Co-ordinator will manage the FreshDesk and FreshChat support lines to ensure exceptionalusing digital communication tools._KEY PERFORMANCE AREAS:_ Manage daily operations on FreshDesk and FreshChat platforms, ensuring timely and accurate...
-
Digital Campaign Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa HR Talent Partner Full timeJob Overview:Date Posted: Posted 3 hours ago-Location: Durban, Kwazulu Natal-Job Title: Digital Campaign Coordinator-Education Level: Diploma-Job Level: Intermediate-Minimum Experience: - 5 YearsDigital Campaign Coordinator job vacancy in Durban:A well-known national Media company is looking for a Digital Campaign Coordinator to join their team on a...
-
Digital Campaign Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Hirt & Carter Full time_DIGITAL CAMPAIGN COORDINATOR __HIRT & CARTER DIGITAL SOLUTIONS _**_DURBAN- **_CORE PURPOSE OF THE JOB:_To offer support to the digital team in ensuring the co-ordination & delivery of all key platform & campaignperformance measures & indicators on time and in full._KEY PERFORMANCE AREAS:_ Proactively support to the digital team with respect to all business...
-
Digital Marketing Coordinators
2 weeks ago
Durban, KwaZulu-Natal, South Africa HotelJobs Full timeKendrick Recruitment is currently seeking a passionate and skilled Digital Marketing Coordinator to join a luxury hospitality company in KwaZulu-Natal. As the Digital Marketing Coordinator, you will play a pivotal role in developing, implementing, and optimizing digital marketing campaigns across various channels to enhance the organization's multi-channel...
-
Digital Marketing Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Toys R Us and Babies R Us South Africa Full timeWe are a dynamic company looking for creative and diligent individuals to join Us. We offer a great work environment and a promise that you won't get bored if you are up to the challenge and want to be part of something magical.We are currently looking for a talented Digital Marketing Coordinator to join our Head Office team based in Durban.Responsibilities...
-
Digital Support Co-ordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa SavageOne Pty Ltd Full timeCORE PURPOSE OF THE JOBWe are looking for a proactive and customer-oriented Digital Support Co-ordinator to join our dynamic team. This role involves managing our FreshDesk and FreshChat support lines to ensure exceptional service levels for our clients. The ideal candidate will have a strong background in customer support and be adept at using digital...
-
Support Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa beBee Professionals Full timeJob Offer: Support CoordinatorbeBee Professionals is looking for a Support Coordinator to join our team in Durban. The successful candidate will be responsible for providing technical support to our customers and ensuring that all customer inquiries are handled in a timely and professional manner.The ideal candidate should have a minimum of two years of...
-
Digital Support Co-ordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa SavageOne Pty Ltd Full timeCORE PURPOSE OF THE JOB We are looking for a proactive and customer-oriented Digital Support Co-ordinator to join our dynamic team. This role involves managing our FreshDesk and FreshChat support lines to ensure exceptional service levels for our clients. The ideal candidate will have a strong background in customer support and be adept at using digital...
-
Durban, KwaZulu-Natal, South Africa AECOM Full timeJob DescriptionSummary: We have an exciting opportunity for an Enterprise Capabilities (EC) Digital Academy Program Support Specialist to support the development and expansion of our Digital Academy, a digital acceleration program, focused on upskilling resources on premier projects with the goal of optimizing design hours. You will play a critical role in...
-
Digital Marketer
2 weeks ago
Durban North, KwaZulu-Natal, South Africa MBET International Full timeDIGITAL MARKETERNatal:Position: Digital MarkerMemo No: HRJA011Summary of Position:Digital Marketing Coordinator to support and optimize our organization's digital marketing programs. Duties will include tracking campaign progress, developing various digital marketing materials, sourcing images and artwork, collating content, updating online assets,...
-
Digital Operations Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Educor Full timeDigital Operations Manager (JB3536): Durban, Kwa Zulu Natal - Marketing/Public RelationsDigital Operations Manager (JB3536)DurbanMarket Related/ Negotiable/CompetitiveThe Digital Operations Manager is a key role responsible for overseeing and optimizing the operational processes within a digital-focused organization. This role involves managing various...
-
Marketing and Digital Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pro Talent Full timeOur client, a dynamic global organization is looking for a talented Digital & Traditional Marketing Coordinator to manage all brands websites, and social media platforms. Manage online and traditional communication across all brands while adhering to brand guidelines local and global.Based in Durban.Qualifications:Bachelor's degree qualification in...
-
Digital Campaign Co-ordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa SavageOne Pty Ltd Full timeCORE OBJECTIVE OF THE ROLEAssist the digital team in coordinating and delivering key platform and campaign performance measures efficiently and on time.KEY RESPONSIBILITIESCampaign Operations & Digital Execution Plan campaigns across various technologies for seamless execution.Create and brainstorm digital campaigns for clients with the digital team.Provide...
-
Placement Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Careerbox Full timeIntroductionThe Placement Coordinator role is responsible for achieving a monthly placement target, maintaining monthly placement metrics, data accuracy and continuous improvement of placement systems and processes. This includes short listing participants, participant showcases, initial consultations, resume coaching sessions and regular follow-up and...
-
Digital Marketing Co-ordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mercy Mission SA Full timeThe job holder will be responsible for carrying out his or her functions and responsibilities in accordance with Mercy Mission values and working closely with the digital marketing team to: plan, monitor, implement, and optimize the digital campaigns across all digital channels.Duties and Tasks:a Determine, create, and assess the marketing plans based on an...
-
Digital Marketing Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa Talksure Full timeMAIN PURPOSE OF THE ROLETo manage and develop, implement, monitor and refine our digital strategy across the business for our social media platforms and our google marketing / sales activities.DUTIES AND RESPONSIBILITIES Setting and implementing social media and communication campaigns to align with marketing strategies across the business and our brands....
-
Digital Lead
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kagiso Media Full timeKey ResponsibilitiesContent development and platform management Source digital content for online that flows through digital team and into radio shows Develop multimedia story concepts by reviewing identified themes and trends and drafting basic story concepts. Manage the content development process for radio shows by engaging with the content developers,...
-
Digital Account Assistant
2 weeks ago
Durban, KwaZulu-Natal, South Africa Ikwezi Human Capital Full timeSeeking a highly motivated and organized Digital Account Assistant & Social Media Management to join our growing team.Key Responsibilities: Assist in the management and execution of digital marketing campaigns for a variety of clients. Support the account management team in the development of digital marketing plans and strategies. Help create and execute...
-
Marketing Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Talented Recruitment Full timeKwaZulu Natal, Durban- (Negotiable)Marketing Coordinator required to support the marketing department in its advertising, promotional, and sales effortsand to provide customers with service and support.Requirements: Matric Diploma/Degree in Marketing or similar qualification Strong computer skills particularly MS Office (Excel in particular) and Design...
-
Digital Content Editor Iii
2 weeks ago
Durban, KwaZulu-Natal, South Africa Lexisnexis Risk Solutions Full timeDigital Content Editor III page is loaded Digital Content Editor III Apply locations Durban time type Full time posted on Posted Yesterday job requisition id R77352 Are you looking for a new direction for your legal career? Do you enjoy conducting research? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with...