Commercial Service Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Max Recruitment Full time

Position:
Commercial Service Manager


Salary:
R R


Location:
Kwa-Zulu Natal


Minimum Requirements:

-
+5 Years' Experience in Automotive as a Commercial[Truck] Service Manager
-
Motor Industry trade Test
-
Driver's License
-
Good communication skills
-
Proven track record

  • Maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labor sales
  • Exceed all targets and labor sale objectives through efficient workshop operations.
  • Ensure efficient equipment control, assets control and fluent administration processes.
  • Ensure the highest level of customer satisfaction and retention
  • Ensure compliance with the original equipment manufacturer policies as well as industry guidelines.
  • Oversee operations in an auto service unit to ensure compliance with quality standards
  • Assign and schedule work duties to auto service staff according to their skills
  • Attend workshops and study relevant publications to stay uptodate with developments in the automotive service industry.
  • Conduct price negotiations with clients to reach a favourable bargain for both management and client
  • Contact clients and convince them to bring vehicles to their unit for repairs
  • Ensure automotive service staff comply with environmental laws and regulations
  • Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under performing ones
  • Follow up customers to obtain feedback and ensure they are satisfied with received service
  • Listen to client complaints and assist in addressing their issues and resolving challenges
  • Maintain accurate record of all accounts and relevant financial information
  • Monitor inventory to regulate and ensure availability of required vehicle parts
  • Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
  • Oversee the hiring and training of an effective auto service team
  • Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
  • Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
  • Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
  • Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
  • Providing training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills uptodate through periodic technical training on new systems and components offered by the automotive manufacturers
  • Keeping uptodate on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
  • Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
  • Control resources at a level commensurate with profit requirements and enhanced customer relations.
  • Maximize departmental profitability through the sale of labor and associated products to franchise and nonfranchise customers.

Salary:
R35, R40,000.00 per month

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

Truck Service Manager: 3 years (required)

License/Certification:

  • Code 8 (required)
Application Deadline: 2023/04/29

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