Fraud Case Investigator

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

Business Unit:
Discovery Bank
Function:Risk Management
Date:2 Feb 2024
About Discovery
Discovery's core purpose is to make people healthier and to enhance and protect their lives.

We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.

Our fast-paced and dynamic environment enables smart, self-driven people to be their best.

As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.


About Discovery Bank

  • Discovery Bank is a bank like no other a sharedvalue bank, designed with our clients in mind. We're all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you're adaptable, a problemsolver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that's safe and nurturing.
-
Key Purpose-
Areas of responsibility may include but not limited to

  • Identifies points of compromise and new fraud risks through investigation process.
  • Monitoring data usage to better understand client behaviour that will assist the business to proactively detect and prevent fraud.
  • Takes ownership of net fraud figures linked to cases through active management of fraud recoveries.
  • Collects evidence, analyses data, and provides accurate findings and conclusions for cases investigated.
  • Investigates and resolves cases within business service level agreements.
  • Builds client awareness on how to avoid similar fraud events and educate clients on other identified trends / cases.
  • Reviews and researches evidence/documents to analyse the overall fact pattern of cases and synthesize data into a professional report with recommendations.
  • Coordinates and collaborate with all stakeholders in Legal, Forensics and Audit to provide fraud execution strategies and use law enforcement resources for assistance.
  • Manages a team and prioritises a large and varied case load effectively and efficiently to achieve positive results for the bank.
  • Team coaching, develop to the level of competency for successful investigation.
  • Assists and participates in developing internal controls and ensuring proactive preventative measures.
  • Provides detail and concise reports with recommendations on the allocated cases.
  • Develops, gives new input into all fraud engines technological developments.
  • Provides decisions within a mandate for cases to write off, client liability and partial liability.

Technical Skills and Knowledge

  • Required:
  • Investigation (interpretive, witness interview, interrogation) skill set.
  • Forensics skills.
  • Fraud Audit skills.
  • Data management models.
  • Interpersonal and communication skills.
  • Analytical and ability to synthesis detail.
  • Auditing and financial assessment and tracing of assets.
  • General knowledge of rules of evidence and civil procedure.
  • Gathering and analyzing evidence.
  • Knowledge within banking industry, financial crime, and criminal justice.
  • Understanding of Visa and or financial transaction processing within banking sector.
  • Keeps abreast of new fraud threats impacting the market.
  • Keeps abreast with regulatory framework.
  • Ability to cross manage on all fraud types.
  • Preferred:
  • Fraud risk management expertise.

Qualifications

  • Required:
  • A Bachelor's degree or diploma within forensics, fraud, law, risk management or legal field or
  • African Certified Fraud Examiner (ACFE) qualification.
  • Preferred:
  • Bachelor's degree or diploma in risk management, fraud, law, criminal justice, or financial crime would be advantageous.

Experience

  • Required:
  • 5 to 8 years' experience within a financial crime, fraud, or forensics role or
  • 5 to 8 years' experience in a risk management or legal risk role.
  • Preferred:
  • Experience in risk management, legal within a financial or banking environment would be advantageous.
  • Experience in a financial crime role of fraud risk role would be advantageous.
  • Fraud or Forensics investigation experience.
  • EMPLOYMENT EQUITY
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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