Senior Sales Consultant

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time
Kendrick Recruitment are seeking a Senior Sales Consultant for a well-established travel company based in Cape Town.

This position reports to the Sales Manager and is responsible for safari sales within a geographical agent sales team.

Skills & Experience Required:

  • Experience in, and knowledge of East African safari sales.
  • Skilled in designing detailed and individualized quotes for itinerary requests.
  • Excellent sales skills and the ability to upsell.
  • Excellent communication skills, a service delivery mind set and a strong customer service focus.
  • Target orientated, and experience of delivering results in a performance oriented and fast paced sales environment.
  • Ability to find commercial solutions to problems.
  • Good knowledge of sales systems.
  • Strong administration and organizational skills with great attention to detail.
  • The ability to work well under pressure.
  • Proactive mindset and cando attitude.
  • Experience in handling difficult situations (e.g. complaints, last minute requests, changes whilst travelling).
  • Experience in and willingness to handle issues outside of office hours when required.
  • Ability to work independently as well as within a broader team setup.
  • Energetic and eager to learn.

Skills & Experience Advantage:

  • Knowledge of East Africa
  • Kenya and Tanzania.
  • Knowledge of Sales Systems Travelogic & Res Request.

Responsibilities and duties:

  • Handling of safari requests from agents with costing and accurate information within the required turnaround time.
  • Proactive response to agents' requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed.
  • Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari.
  • On confirmation complete the safari file with all the information required.
  • Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process.
  • Follow up with agents after a safari for any feedback.
  • Report any errors or issues to your line manager immediately on discovery.
  • Provide proactive support to colleagues in peak or leave times.
  • Proactive approach towards your personal and departmental target and working together with management to ensure we reach these targets.
  • Following and adhering to all sales procedures as set out in the operating manuals.
  • Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as that of the 3rd party suppliers) and the countries in which we operate.
  • Use systems to their maximum potential and play an active role in helping to improve where possible.
  • Always look for ways to increase sales from your accounts and play an active role in increasing the performance of the sales office.

Required Work Practice:

  • Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders.
  • As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator.
  • The company's values play an important role in how they define themselves, and set themselves apart. They place high value on living these values in everyday work practice. These values are genuine, honestly, quality, commitment and care.
  • When staff events happen within working hours it will be compulsory to attend.
  • Attend all training and development programs required.

Conditions and hours of work:

  • You will be required to work in the office from Monday
  • Friday. You are required to work 9 hours per day including an hour lunch break. The working hours are 08:00 17:00 with some flexibility.
  • Overtime may be required during peak periods, for which you may be compensated with time off in lieu.
  • The company operates a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roaster for 1 week at a time. Overtime may be required during peak periods.
  • Your will be required to travel for work from time to time.
  • This position offers a market related salary which is negotiable.
If you meet the above-mentioned requirements and wish to apply, then send us your CV today. Good Luck

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