Shipping Operations Supervisor

2 weeks ago


Cape Town, Western Cape, South Africa CareerfinderZA Full time

Key Performance Area:

  • Oversee daytoday operations, manage employee performance and output while meeting your overall deliverables
  • Responsible for registering and monitoring vessels in order to provide input into financial forecasts (pre
- funding / post sailing)

  • Operational management of all vessels
  • Compiling and monitoring revenue reports, management reports and HSE reports
  • Responsible for collation and distribution of SGM commodity reports and general reporting requirements
  • Overseeing the accuracy of port and commodity handbooks and port cost calculators
  • Ensuring that all operational staff are compliant with Health, Safety & Environment requirements, including provision and monitoring of PPE, and day to day safety activities
  • Responsible for Quality Assurance procedures and processes i.e., creating, implementing, and ensuring it is part of daily operations
  • Attending to customer enquiries and monitoring customer engagement and satisfaction across the offices
  • Assist the Manager with commercial activities, business development and maintenance of existing business / clients
  • Account management of Key clients
  • Maintaining and monitoring debtors and ensuring vessel funding pre and post
  • Employee development, training, and mentoring
  • Managing employee annual leave and absences for coverage and relief in ports as required
  • Managing all port / employee inductions
  • Lead, inspire, motivate, and grow the employees encouraging a culture and environment of teamwork, development, and high staff morale

Minimum Requirements:

  • Matric
  • Relevant industryrelated training and / or a relevant course in the maritime field preferable
  • ICS Qualifications would be advantageous
  • 3 years solid ships agency experience
  • Experience with passenger vessels a must
  • Proven track record of operations and people management
  • Working knowledge of human resources processes
  • Excellent network ability and deals well with pressure situations
  • Good systems and process ability
  • Good business and financial acumen
  • Strong problemsolving ability
  • Strong organisational and administration skills
  • Strong communication and interpersonal skills
  • Computer literate MS Office/ MS Word / MS Excel / MS PowerPoint
  • Ability to coach and develop staff
  • Takes ownership and expertly meet customer needs
  • Ability to travel locally and internationally as and when required


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