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IT First Line Systems Support

4 months ago

Kempton Park, Gauteng, South Africa StaffCentral Consulting Full time

Job Duties/Responsibilities will include:

  • Providing first line systems support to head office and stores users
  • Liaison with head office and store staff, colleagues and vendors
  • Accurate call logging and routing
  • Ownership of calls followup on calls and feedback to users
  • Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
  • Must have a recognised 3 year IT qualification or Matric with MCSE (certification is highly desirable)
  • At least two years IT service desk experience
  • Excellent verbal and written communication skills in English and proficiency in a second language
  • Must be able to work flexible hours
  • Able to work under pressure
  • Team player
  • Good planning and time management skills
  • Customer service orientated