![Mastech General Trading](https://media.trabajo.org/img/noimg.jpg)
Digital Customer Service Representative
2 weeks ago
first contact within the Clients Relationship Management environment.
The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the
following:
Provide quality customer service within CRM
- Handle all facetoface enquiries received effectively
- Follow up and finalize enquiries referred to other business units, within the agreed time frames
- Update on all the relevant GPAA systems
- Respond to escalated queries within allocated time frame
- Interact with the departments and members regarding outstanding queries
- Relationship management on any changes happening in the various sections
- Provide/ request feedback to various clients and stakeholders
- Followup with business units and provide feedback to clients until cases are finalized
- Effective and efficient administration of documents received
- Provide administrative support at outreach initiatives
- Report any issues/make recommendations with regards to ongoing service improvements and
- Compile and submit daily, weekly and monthly production statistics to the supervisor
- Check and update consolidated/escalation lists to the supervisor
REQUIREMENTS:
- An appropriate threeyear tertiary qualification (at least 360 credits) with 18 months proven experience in
management/client care within Employee Benefits, Life or other Insurance, Medical Aid environments or
similar financial institutions.
- OR
- A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in the processing
Employee Benefits, Life or other Insurance, Medical Aid environments or similar financial institutions.
Telecommunications or ICT environment may receive preference
- Knowledge of GEPF products and services will be an advantage
- Computer literacy that would include a good working knowledge of Microsoft Office products
- Proficiency in English is a requirement and the ability to speak any of the other official languages in the
COMPETENCIES:
- Excellent problem solving skills
- Excellent presentation skills
- Excellent communications skills, both verbal and written
- Ability to communicate with clients.
- Time management skills
- Selfmanagement being able to work independently
- Knowledge of Employee Benefits
- Knowledge of client relations management
Job Types:
Full-time, Temporary
Contract length: 12 months
Salary:
R15 000,00 - R25 000,00 per month
Experience:
- Customer service: 2 years (preferred)
-
Customer Service Representatives
2 weeks ago
Pretoria, Gauteng, South Africa Freerecruit Full timeOur client is looking for experienced Call Centre Staff Customer Service Representatives to assist clients over the phone with regards to service complaints and queries.Salary R 6000 – R 8000 pmJob Requirements· Matric· 1-3 Years' experience as a Call Centre Customer Service Representative· Ms Office and Computer Literate Job Duties· Call Centre Duties...
-
Customer Service Representative I
2 weeks ago
Pretoria, Gauteng, South Africa Schweitzer Engineering Laboratories, Inc. Full timeCustomer Service Representative I page is loaded Customer Service Representative I Apply locations South Africa - Centurion time type Full time posted on Posted 30+ Days Ago job requisition id Essential Duties and ResponsibilitiesProvide world-class customer care to both internal and external customers.Engage in regional customer support activities including...
-
Customer Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Talent Link Solutions Full timeJob Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction.Key Responsibilities:Handle inbound and outbound customer calls and emails.Address and resolve...
-
Customer Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Stem Connect Full timeStem Connect is looking for a Customer service representativeRemunerationR R35 000 plus performance based bonus. Stable employment history 25 years' experience ICT or Telecoms experience (other relevant industries considered) High attention to detail Highly energetic Well spoken Driven Dynamic personality Team player Expected to meet monthly activity targets...
-
Logistics Sales Representative – Pretoria
2 weeks ago
Pretoria, Gauteng, South Africa Service Solutions Full timeLogistics Sales Representative PretoriaNational Market leader in Truck rental and logistics is seeking to employ an external Sales Representative at their Pretoria Branch Main focus will be new business development and Cold calling, retain and grow existing business.Achieve Sales Targets. Structured weekly call planner and call reporting detailing progress...
-
Client Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Firstrandjobs Full timeClient Service Representative page is loaded Client Service Representative Apply locations Sandton time type Full time posted on Posted 5 Days Ago job requisition id R13717 Job DescriptionTo provide support to corporate clients by being the first point of contact and providing efficiencies for their line of businessQuery resolution Receive transaction...
-
Sales Representative
2 weeks ago
Pretoria, Gauteng, South Africa Jadas Connect Full timeAre you a motivated and results-oriented individual with a passion for sales? We are seeking a Digital Sales Representative to join our dynamic team. This fully remote position offers flexible hours and an exciting opportunity to showcase your sales skills in the digital realm.Job Title: Digital Sales Representative (Remote)Are you a motivated and...
-
Pretoria, Gauteng, South Africa TalentPop Full timeAbout Us: Are you ready to join a thriving E-commerce force? Become a pivotal part of our team as a Customer Service Representative and help us elevate our standards of excellence We're committed to delivering unmatched service to our customers, and we're looking for passionate individuals like you to join us on this exciting journey to successPosition...
-
Customer Service Representative Fueler/Washer
2 weeks ago
Pretoria, Gauteng, South Africa Penske Full timeWhat's the Job?Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one...
-
Customer Service Representative Fueler/Washer
2 weeks ago
Pretoria, Gauteng, South Africa Penske Full timeWhat's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one...
-
Customer Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Pillango Placements Full timeJOB TYPE Permanent EMP TYPE Full-Time INDUSTRY IT SKILLS- customer service EXPERTISE Any SALARY TYPE Monthly SALARY ZAR 17,000.00 JOB ID 32245Duties: Respond to customer inquiries, complaints, and feedback in a timely and professional manner. Assist customers with product information, orders, returns, and refunds. Monitor payments, credits, and adjustments....
-
Customer Assistance Representative
2 weeks ago
Pretoria, Gauteng, South Africa beBee Professionals Full timebeBee Professionals is looking for a Customer Assistance Representative to join our team in Vereeniging. The successful candidate will be responsible for providing excellent customer service and support to our customers.The ideal candidate should have excellent communication and interpersonal skills, as well as a strong customer service orientation. They...
-
Customer Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Talent Evolution Full timeDuties: Respond to customer inquiries, complaints, and feedback in a timely and professional manner. Assist customers with product information, orders, returns, and refunds. Monitor payments, credits, and adjustments. Resolve customer service issues in a timely and courteous manner. Provide accurate and uptodate information on products and service offerings....
-
Customer Services Representative
2 weeks ago
Pretoria, Gauteng, South Africa Caterpillar Full timeCareer Area:Finance**:Who are we?Job Purpose:To support various accounts receivable management efforts for Caterpillar Financial Services Division.Duties will include, but limited to:Recommends and approves account modifications and executes documents within authority. Ensures the accuracy of accounting input and success of the accounting adjustment....
-
Pretoria, Gauteng, South Africa Brenntag Specialities Full timeCustomer Service Representative Our team is looking for a Customer Service Representative who will be responsible for internal salesadministration and coordination in line with the company's customer valueproposition.YOUR ROLE & RESPONSIBILITIES Checkand confirm all received ordersSalesorder processing – accurate capturing and processing of sales orders...
-
Customer Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Air Liquide Full timeCompany presentationA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific...
-
Customer Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Satawu Rewards Full timeARE YOU THE TOP PERFORMER?CAN YOU CLOSE A DEALS and Help People? DO YOU HAVE WHAT IT TAKES?In the online Recruitment process,we are seeking Sales and customer service Executives Key Traits Self-start / Self-motivated Good communication skills Goal orientated Innovative and achievement-focused Charismatic personality Sales Experience- this is an advantage,...
-
Pretoria, Gauteng, South Africa Affirmative Portfolios Full timeAdmin and Office ManagementPretoria - Gauteng***: Digital Customer Service Agent - Self Service ProjectPRETORIA(Ref: DCSA/PTA/2024/02-7T)R pa12 months temp assignmentPurpose:Seven Customer Service Agent positions are currently available at the Head Office of the GPAA based in Trevenna. These positions will be filled as 12-month temp positions. The purpose of...
-
Sales and Accounts Manager
2 weeks ago
Pretoria, Gauteng, South Africa Hustlery Mushin Digital Full timeAre you a sales superstar looking for a new challenge? Do you thrive in a fast-paced and dynamic environment? Then we have the perfect opportunity for you Our growing digital marketing agency is on the hunt for a dynamic and driven Account Manager and Sales Representative to join our team.As an Account Manager and Sales Representative, you'll play a key role...
-
Pretoria, Gauteng, South Africa Gartner Full timeSenior Director Analyst, CRM Customer Engagement Center and Digital Service Platforms About the Role: We're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or...