Customer Service Representative

2 weeks ago

Pretoria, Gauteng, South Africa Air Liquide Full time

Company presentation

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in
78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients.

Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy.

They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.


Air Liquide's ambition is to be a leader in its industry, deliver long term performance and contribute to sustainability - with a strong commitment to climate change and energy transition at the heart of its strategy.


Entity and activity description

Responsibilities

  • Solve or redirect various customer queries according to AL sales policy, entity procedures, answering the customer or transfering to the relevant employee. Update the Sales Management System and inform relevant employees of this (Industrial operations, Account Managers, Reseller Account Manager)
  • Perform the registration of customer claims, ensure the followup according to quality procedures and ISO policy. Process delivery notes and STO. Enter orders on the system in a timely and accurate manner and get approval from Industrial Operations before committing delivery to the customer. Invoicing and receiving and capturing of delivery notes on the system. Acts as a liaison between customer and operation team to ensure satisfactory resolution whenever possible
  • Participate to spot marketing campaigns while required to support outbound call staff. Initiate and perform cylinder desk audit in response to customer cylinder disputes. Assign cylinder desk audits and document in accordance with local audit policies and forwards to the Sales team. Maintain daily outstanding order records, delivery notes, product schedule and ensure all DNs and STOs are captured timeously utilizing the Incompletion Log and Outstanding STO reports. Generating of quotes for existing customers (hardgoods and PG)
  • Customer contact for short deliveries, nondeliveries, delivery delays, truck breakdowns, ETA of deliveries and any other communication affecting delivery. Border documents for Swaziland, Botswana and Mozambique. Processing of intercompany purchases between PTY and HC. Responsible for the entire new allocation process to customers which includes completion of 229 form, ensuring it is authorised by Sales Manager and then sent to Asset Manager. Follow up if no response received within 23 days. Liaising with customers regarding the progress and then creating the order in the system. Process all new allocations for all of SA to Hubs / Depots

Requirements Educational requirements**- Customer service qualification/Tertiary qualification

  • Matric

Experience

  • 2 3 years experience in Business or Sales

Knowledge and Know-how specific to the job

  • Knowledge of AL Offers, products and services
  • Knowledge of AL organization and principal workflows
  • Knowledge of ERP system (Navision)

Other Competencies
-
Initiating Action:

  • Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive

-
Adaptable
  • Anticipating and dealing with a changing environment anticipating changes in business, in the economy and within the professional environment.
-
Self-control: Remains calm and efficient in conflict or crisis situations, resolves problems efficiently without causing anxiety to others, reacts positively to major changes.
-
Promoting and Achieving Safety - responsibility to ensure that Safety and Security are seen as imperatives for the Group
-
Performance and Responsibility - action to manage all changes or to mitigate the uncertainties occurring as a result of change to achieve the Group's objectives.
-
Decision-making skills: Considers all factors before making a decision, makes quick decisions when necessary, accepts consequences and risks involved caring about customers

Additional information

Air Liquide embraces diversity and is an equal opportunity, affirmative action employer committed to the achievement and maintenance of equal representation (gender, race and people living with disability) in its workforce profile.

Skills development remains our key driver in up skilling the workforce.

Appointments will be made based on performance and in line with the company's employment equity plan and skills development objectives.


Job Reference:
AE00203

  • Customer Service Representatives

    2 weeks ago

    Pretoria, Gauteng, South Africa Freerecruit Full time

    Our client is looking for experienced Call Centre Staff Customer Service Representatives to assist clients over the phone with regards to service complaints and queries.Salary R 6000 – R 8000 pmJob Requirements· Matric· 1-3 Years' experience as a Call Centre Customer Service Representative· Ms Office and Computer Literate Job Duties· Call Centre Duties...

  • Customer Service Representative

    2 weeks ago

    Pretoria, Gauteng, South Africa Talent Link Solutions Full time

    Job Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction.Key Responsibilities:Handle inbound and outbound customer calls and emails.Address and resolve...

  • Customer Service Representative

    2 weeks ago

    Pretoria, Gauteng, South Africa Stem Connect Full time

    Stem Connect is looking for a Customer service representativeRemunerationR R35 000 plus performance based bonus. Stable employment history 25 years' experience ICT or Telecoms experience (other relevant industries considered) High attention to detail Highly energetic Well spoken Driven Dynamic personality Team player Expected to meet monthly activity targets...

  • Customer Service Representative I

    2 weeks ago

    Pretoria, Gauteng, South Africa Schweitzer Engineering Laboratories, Inc. Full time

    Customer Service Representative I page is loaded Customer Service Representative I Apply locations South Africa - Centurion time type Full time posted on Posted 30+ Days Ago job requisition id Essential Duties and ResponsibilitiesProvide world-class customer care to both internal and external customers.Engage in regional customer support activities including...

  • Logistics Sales Representative – Pretoria

    2 weeks ago

    Pretoria, Gauteng, South Africa Service Solutions Full time

    Logistics Sales Representative PretoriaNational Market leader in Truck rental and logistics is seeking to employ an external Sales Representative at their Pretoria Branch Main focus will be new business development and Cold calling, retain and grow existing business.Achieve Sales Targets. Structured weekly call planner and call reporting detailing progress...

  • Remote Customer Service Representatives Full-time

    2 weeks ago

    Pretoria, Gauteng, South Africa TalentPop Full time

    About Us: Are you ready to join a thriving E-commerce force? Become a pivotal part of our team as a Customer Service Representative and help us elevate our standards of excellence We're committed to delivering unmatched service to our customers, and we're looking for passionate individuals like you to join us on this exciting journey to successPosition...

  • Customer Service Representative Fueler/Washer

    2 weeks ago

    Pretoria, Gauteng, South Africa Penske Full time

    What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one...

  • Customer Service Representative Fueler/Washer

    2 weeks ago

    Pretoria, Gauteng, South Africa Penske Full time

    What's the Job?Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one...

  • Customer Service Representative

    2 weeks ago

    Pretoria, Gauteng, South Africa Pillango Placements Full time

    JOB TYPE Permanent EMP TYPE Full-Time INDUSTRY IT SKILLS- customer service EXPERTISE Any SALARY TYPE Monthly SALARY ZAR 17,000.00 JOB ID 32245Duties: Respond to customer inquiries, complaints, and feedback in a timely and professional manner. Assist customers with product information, orders, returns, and refunds. Monitor payments, credits, and adjustments....

  • Customer Service Representative

    2 weeks ago

    Pretoria, Gauteng, South Africa Talent Evolution Full time

    Duties: Respond to customer inquiries, complaints, and feedback in a timely and professional manner. Assist customers with product information, orders, returns, and refunds. Monitor payments, credits, and adjustments. Resolve customer service issues in a timely and courteous manner. Provide accurate and uptodate information on products and service offerings....

  • Customer Assistance Representative

    2 weeks ago

    Pretoria, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Customer Assistance Representative to join our team in Vereeniging. The successful candidate will be responsible for providing excellent customer service and support to our customers.The ideal candidate should have excellent communication and interpersonal skills, as well as a strong customer service orientation. They...

  • Customer Services Representative

    2 weeks ago

    Pretoria, Gauteng, South Africa Caterpillar Full time

    Career Area:Finance**:Who are we?Job Purpose:To support various accounts receivable management efforts for Caterpillar Financial Services Division.Duties will include, but limited to:Recommends and approves account modifications and executes documents within authority. Ensures the accuracy of accounting input and success of the accounting adjustment....

  • Customer Service Representative Johannesburg, South Africa

    2 weeks ago

    Pretoria, Gauteng, South Africa Brenntag Specialities Full time

    Customer Service Representative Our team is looking for a Customer Service Representative who will be responsible for internal salesadministration and coordination in line with the company's customer valueproposition.YOUR ROLE & RESPONSIBILITIES Checkand confirm all received ordersSalesorder processing – accurate capturing and processing of sales orders...

  • Customer Service Representative

    2 weeks ago

    Pretoria, Gauteng, South Africa Satawu Rewards Full time

    ARE YOU THE TOP PERFORMER?CAN YOU CLOSE A DEALS and Help People? DO YOU HAVE WHAT IT TAKES?In the online Recruitment process,we are seeking Sales and customer service Executives Key Traits Self-start / Self-motivated Good communication skills Goal orientated Innovative and achievement-focused Charismatic personality Sales Experience- this is an advantage,...

  • Client Service Representative

    2 weeks ago

    Pretoria, Gauteng, South Africa Rmb Full time

    Client Service Representative page is loaded Client Service Representative Apply locations Sandton time type Full time posted on Posted 2 Days Ago job requisition id R13717 Job DescriptionTo provide support to corporate clients by being the first point of contact and providing efficiencies for their line of businessQuery resolution Receive transaction...

  • Italian Speaking Customer Service

    2 weeks ago

    Pretoria, Gauteng, South Africa Black Pen Recruitment Full time

    Italian Speaking Customer Service & Sales RepresentativeOur Client was established in 1999 as a captive contact centre providing seamless 24/7 customer support services in multiple languages. They have diversified their multilingual contact centre solution to global names in aviation, telecommunications, retail and finance.Job Type:Full Time | RemoteSalary:...

  • External Sales Representative Centurion

    2 weeks ago

    Pretoria, Gauteng, South Africa Service Solutions Full time

    External Sales Representative CenturionHey there! We are looking for an enthusiastic individual to join our team as an External Sales Executive at our Centurion branch. As an established national tracking company, we need someone with at least 3 years of external sales experience and a solid understanding of the Gauteng market. Your responsibilities will...

  • Client Service Representative

    2 weeks ago

    Pretoria, Gauteng, South Africa Firstrandjobs Full time

    Client Service Representative page is loaded Client Service Representative Apply locations Sandton time type Full time posted on Posted 5 Days Ago job requisition id R13717 Job DescriptionTo provide support to corporate clients by being the first point of contact and providing efficiencies for their line of businessQuery resolution Receive transaction...

  • Customer Experience Ambassador

    2 weeks ago

    Pretoria, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Tshwane (Pretoria)**About CLC: At CLC, we pride ourselves on delivering exceptional customer service and providing top-notch solutions to our clients. As part of our brand promise, we are committed to ensuring that every interaction with our customers is positive and memorable.Main Responsibilities: Provide EXCEPTIONAL customer service Answer...

  • External Sales Representative Centurion

    2 weeks ago

    Pretoria, Gauteng, South Africa Service Solutions Full time

    Job Title: External Sales Representative - CenturionCompany: Well established and national tracking companyA dynamic and growth-oriented company in Centurion is looking for an enthusiastic external sales executive to join their expanding team at the Centurion Branch.The ideal candidate should possess a minimum of 3 years of proven experience in external...