Service Manager Command Centre

Job Description:BankservAfrica being a payment clearing house and part of the National Payments System of South Africa and being the trusted partner servicing the financial industry, including banking institutions, requires the exercise of unconditional honesty and transparency on the part of the employee in respect of his duties and...

Job Description:PURPOSE:Management of The Monitoring & Processing of Critical systems, processes & Infrastructure.There are four separate shifts teams made up of approximately 10 Command Centre Operators,1 Team leader. The Assistant Command Center Manager is responsible for managing 2 of these teams. The Command Center Assistant Manager is required to...

This details all the information about the job posting. Share this job as a link in your status update to LinkedIn.Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include...

This details all the information about the job posting. Share this job as a link in your status update to LinkedIn.Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include...

Job Description:You will engage with the following stakeholders:Management Internal/External stakeholders PASA SARBYour key responsibilities will include Operate as per standard operating procedures:Start of Day, Processing, Command Execution, Run instruction End of Day & Reconciliation process Customer Liaison Monitor and processing across all services as...

Key responsibilities include: Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for daytoday operations. Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ensure customer satisfaction. Facilitating and implementing changes to improve and...

Key responsibilities include: Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for daytoday operations. Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ensure customer satisfaction. Facilitating and implementing changes to improve and...

This position is responsible to assist with overseeing the operation of the BCE Service Centre JHB by ensuring that there is forward planning and direction of functions within the Service Centre and facilitate and implement changes to improve and develop services.Main Duties and responsibilities will include, but will not be limited to:Assist with managing...

Strong student centred, service orientated An excellent command of the English language (both written and verbal) Excellent telephone manner and good typing skills The ability to cope and work under pressure Team player At least one year's experience in a related field (e.g. Call Centre /Public Relations)Detailed DescriptionJob RequirementsAdditional...

Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...

Requirements: Strong student centred, service orientated An excellent command of the English language (both written and verbal) Excellent telephone manner and good typing skills The ability to cope and work under pressure Team player At least one year's experience in a related field (e.g. Call Centre /Public Relations)Qualifications: Matric & post matric...

What will you do?Santam Travel Insurance has a position available for a Call Centre Agent who will be based in Illovo. What will make you successful in this role?Interact with clients (telephonically or on a face to face level)Operate in an Inbound call centre environmentMaintain excellent product knowledgeProvide correct, factual information relative to...

Requirements: A minimum of 5 years of experience in leading largescale customer contact centres/operational centres/call centres with inbound capabilities Proven track record of effectively managing and leading diverse teams, particularly in highpressure environments, with a focus on nurturing talent and driving performance Strong analytical capability and a...

Requisition Details and Talent Acquisition Contact Req:Closing Date: TBC- Lebohang MonateJob Family Sales And ServicesCareer Stream Call Centre (Service)Leadership Pipeline Manage OthersJob Purpose To manage and lead call centre agents to enable them to achieve their deliverables in line with Nedbank strategy.Responsibilities: Ensure that call centre agents...

Career Stream- CALL CENTRE (Service)- Leadership Pipeline- Manage Self: TechnicalJob Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.Responsibilities: Adhere to the daily schedule to ensure that targets are met by following the...

Company DescriptionKaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.Job Description:The Gap Service Centre Team Leader is responsible for service centre servicing and escalation management across the Gap business including - Kaelo Gap, Western Gap, Sanlam Gap...

Date:8 Feb 2024Location: Emperors Palace, ZACompany:Peermont Global (Pty) LtdJob Purpose To manage the peermont call centre section and maintaining professional relationships with guests through ongoing excellent customer serviceQualifications MatricMinimum Requirements 5 years plus experience in Management of Call Centres Customer Service experience...

Responsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...

SERVICE CALL CENTRE AGENT - JOHANNESBURG - R12000 to R14000 based on experience and qualifications.We are recruiting two motivated and detail-oriented SERVICE CALL CENTRE AGENTS to join a Catering Supply Company's team in Johannesburg. The primary responsibilities of this role include handling call centre duties such as logging service calls, opening job...

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectivenessThe Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people...