Current jobs related to Service Centre Agent - Johannesburg, Gauteng - Nedbank

  • Call Centre Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job DescriptionJob Title: Call Centre Team LeaderCompany: Recruitment DynamixJob Summary:We are seeking a highly skilled and experienced Call Centre Team Leader to join our team at Recruitment Dynamix. As a Call Centre Team Leader, you will be responsible for leading a team of efficient Call Centre Agents and ensuring that they provide exceptional customer...

  • Security Services Call Centre Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    We're seeking a skilled professional to join our international CCTV client on a 3-month contract in Bramley. As a Call Centre Agent, you'll be responsible for attending to clients over the phone, serving as a vital part of our Africa call centre team.Key Responsibilities:- Client Interaction: Provide exceptional customer service to clients, addressing their...

  • Customer Service Representative

    1 week ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre AgentJob Summary:We are seeking a highly motivated and enthusiastic Call Centre Agent to join our team at Recruitment Dynamix. As a key member of our sales team, you will be responsible for handling inbound sales calls and providing excellent customer service to our clients.Key Responsibilities:Handle inbound sales calls and respond to...

  • Customer Service Representative

    5 days ago

    Johannesburg, Gauteng, South Africa People Dimension Full time

    Job DescriptionAs a Call Centre Agent, you will be the first point of contact for our customers, providing exceptional customer service and technical support for our IT services and repair centre.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional manner.Provide accurate and concise information to...

  • Chinese Speaking Call Centre Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Chinese Speaking Call Centre Agent OpportunityWe are seeking a highly skilled Chinese speaking Call Centre Agent to join our team at Isilumko Staffing in Johannesburg. This is a permanent position that requires a strong track record of customer service and a passion for delivering exceptional guest experiences.Key Responsibilities:Provide exceptional...

  • Security Services Representative

    7 days ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Call Centre Agent Security ServicesWe are seeking a skilled Call Centre Agent to join our international CCTV client on a 3-month contract in Bramley. As a key member of our Africa call Centre team, you will be responsible for attending to clients over the phone, providing exceptional customer service and support.Key Responsibilities:Client...

  • Customer Service Representative

    1 week ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre AgentJob Summary:We are seeking a highly motivated and enthusiastic Call Centre Agent to join our team at Recruitment Dynamix. As a key member of our sales team, you will be responsible for handling inbound sales calls and providing excellent customer service to our clients.Key Responsibilities:Handle inbound sales calls and respond to...

  • Customer Service Representative

    1 week ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Call Centre Agent **About the Role** We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Agent. As a key member of our sales and support team, you will be responsible for delivering exceptional customer service and driving sales growth. **Key Responsibilities** * Provide excellent customer...

  • Customer Service Representative

    7 days ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Opportunity: Contact Centre AgentWe are seeking a skilled Contact Centre Agent to join our team at Isilumko Staffing. As a Contact Centre Agent, you will be responsible for providing exceptional customer service to our clients in the insurance industry.Key Responsibilities:Provide timely and effective responses to customer inquiries via phone, email, or...

  • Japanese Language Call Centre Representative

    7 days ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Japanese Speaking Call Centre AgentA well-established hospitality client is seeking a highly skilled Japanese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.Key Responsibilities:Responsible for delivering exceptional customer service to guests via various communication channels.Engage with clients on a national...

  • Japanese Language Call Centre Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Japanese Speaking Call Centre Agent OpportunityWe are seeking a highly skilled Japanese speaking Call Centre Agent to join our team in Johannesburg on a permanent basis.Key Responsibilities:Provide exceptional customer service to guests via various platformsResponsible for guest journey, including bookings and itinerariesDrive continuous improvement on guest...

  • Call Centre Sales Representative

    1 week ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    Job Title: Call Centre SalesWe are seeking an experienced Call Centre Agent to join our team at Recruitment Dynamix (Pty) Ltd.Key Responsibilities:Answer customer calls and provide product informationHandle objections and finalise salesMust have 2 years experience in a call centreGood communication skills and toneKind to customers and possess good sales...

  • Customer Service Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Title: Call Centre AgentAbout the Role:We are seeking a highly motivated and enthusiastic individual to join our team at Recruitment Dynamix as a Call Centre Agent. As a key member of our sales team, you will be responsible for handling inbound calls and providing exceptional customer service to our clients.Key Responsibilities:Respond to customer...

  • Customer Service Team Lead

    5 days ago

    Johannesburg, Gauteng, South Africa Tailormade Solution Full time

    Job Title: Call Centre SupervisorWe are seeking a highly skilled and experienced Call Centre Supervisor to join our team at Tailormade Solution. As a Call Centre Supervisor, you will be responsible for the day-to-day management of our call centre operations in Randburg.Key Responsibilities:Rostering and Staff Management: You will be responsible for creating...

  • Chinese Speaking Call Centre Representative

    7 days ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Chinese Speaking Call Centre Agent OpportunityA well-established hospitality client is seeking a skilled Chinese speaking Call Centre Agent to join their team in Johannesburg on a permanent basis.This role offers the opportunity to work in a dynamic environment, supporting global markets and contributing to the success of the company.Key...

  • Team Leader: Chronic Medicine Management Call Centre

    5 days ago

    Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    Job Title:Team Leader: Chronic Medicine Management Call CentreJob Summary:We are seeking a highly skilled and experienced Team Leader to lead our Chronic Medicine Management Call Centre team. The successful candidate will be responsible for managing and developing the team to ensure continued growth and excellence in service delivery.Key...

  • Customer Service Representative

    5 days ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    Job Title: Call Centre AgentThe Call Centre Agent is a vital role at Salt Employee Benefits, responsible for providing exceptional customer service to our members. This position requires a high level of professionalism, empathy, and effective communication skills.Key Responsibilities:Answer inbound calls and respond to walk-in visitors in a timely and...

  • Contact Centre Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Believe Resourcing Full time

    About the RoleThe client is seeking an experienced Service Delivery Leader to oversee the daily operations of their contact centre, focusing on service delivery, team leadership, and client relationship management. This individual will be responsible for ensuring optimal performance, managing budgets, and maintaining high service quality for US-based...

  • Customer Service Representative

    7 days ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    A top FMCG company is seeking a Customer Service Agent to work on an ad-hoc basis in a call centre environment.RequirementsMatriculation is a must.At least 4 years of experience in a call centre or customer service is required.The ideal candidate should be able to upsell.Computer literacy is essential.The candidate should be based close to Sandton.Excellent...

  • Call Centre Operations Manager

    7 days ago

    Johannesburg, Gauteng, South Africa Quantanite Full time

    About the RoleWe are seeking a highly skilled and experienced Call Centre Manager to lead our team in Johannesburg, South Africa.Key ResponsibilitiesDevelop and implement efficient operating models to drive business growth and improve customer satisfaction.Collaborate with the sales organisation to onboard new clients and ensure seamless integration.Work...

Service Centre Agent

3 months ago

Johannesburg, Gauteng, South Africa Nedbank Full time
Career Stream- CALL CENTRE (Service)- Leadership Pipeline- Manage Self: Technical
Job Purpose

  • To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Responsibilities:

  • Adhere to the daily schedule to ensure that targets are met by following the work plan.
  • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
  • Escalate all unresolved queries to management by logging the case on the system.
  • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
  • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Understand the nature of the client's query by reiterating the key points raised by the client.
  • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


 Preferred Certifications
  • Call Centre and Post Matric will be added advantage
  • Minimum Experience Level
  • Minimum experience of months in call centre environment.
    Technical / Professional Knowledge
  • Administrative procedures and systems
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Banking knowledge
  • Banking procedures
  • Cluster Specific Operational Knowledge
  • Business principles
  • Business terms and definitions
  • Governance, Risk and Controls


 Behavioural Competencies
  • Building Customer Loyalty
  • Communication
  • Technical/Professional Knowledge and Skills
  • Managing Work
  • Adaptability
  • Quality Orientation
- **_Please contact the Nedbank Recruiting Team at _