![South African Bankers Services Company Pty Ltd](https://media.trabajo.org/img/noimg.jpg)
Command Centre Operator
2 weeks ago
Job Description:
You will engage with the following stakeholders:
- Management
- Internal/External stakeholders
- PASA
- SARB
Your key responsibilities will include
- Operate as per standard operating procedures:
- Start of Day, Processing, Command Execution, Run instruction End of Day & Reconciliation process
- Customer Liaison
- Monitor and processing across all services as per the agreed thresholds and service level agreements for all processing sites
- Report and escalate any alerts or anomalies detected by the monitoring and processing of services
- Logging of Incidents and RFS accurately, timely manner as and when they occur (as per SLA)
- Follow up on calls logged until closure (SLA)
- Monitor alerts, evaluate and action level 1 & 2 escalate level 3 alerts to appropriate technical support teams
- Major Incident, initiate bridge call with all the relevant technical teams and incident management
- Coordinate technical teams on customer bridge call when required
- Report any end user technology /equipment malfunction to IT Support
- Handover of full details of any systems incidents, delays, anomalies to ensure follow and continuity with the next shift until completed
- Provide clear and accurate Communication and feedback to clients and customers relating to any operational issues and queries detected
- Manage notifications and escalations inbound and outbound
- Planning of daily task with Team lead, effective communication upon shift handover, preparation and completion of daily run instructions, situation reports, problem and incident management and recording of incidents on system (Marval)
QUALIFICATIONS / KNOWLEDGE
- Matric
- Required computer literacy levels
- Good knowledge on payments domain and understanding of payments process flow
- Exposure to core AWS services and AWS CLI
- Basic knowledge of Linux commands
- Basic knowledge in writing queries in POSTGRES
- Indepth understanding and knowledge of Bankservafrica systems and processes (advantage)
EXPERIENCE
- Experience in 24/7 monitoring operating systems
- Command / Service experience
- Minimum 3 years' experience in related field (payments operator ) advantage
- Exposure to any Fraud Management system
- Experience with different geographical team will be a plus
- Experience with monitoring solutions such as CloudWatch, Prometheus
- Ability to troubleshoot distributed systems
- Strong experience in customer management
- Good communication skills, both written and verbal
- Strong time management and organizational skills
- Ability to troubleshoot distributed systems
- Problemsolving skills
-
Command Centre Operator
2 weeks ago
Johannesburg, Gauteng, South Africa BankservAfrica Full timeThis details all the information about the job posting. Share this job as a link in your status update to LinkedIn.Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include...
-
Service Manager Command Centre
2 weeks ago
Johannesburg, Gauteng, South Africa South African Bankers Services Company Pty Ltd Full timeJob Description:BankservAfrica being a payment clearing house and part of the National Payments System of South Africa and being the trusted partner servicing the financial industry, including banking institutions, requires the exercise of unconditional honesty and transparency on the part of the employee in respect of his duties and...
-
Assistant Manager Command Centre
2 weeks ago
Johannesburg, Gauteng, South Africa South African Bankers Services Company Pty Ltd Full timeJob Description:PURPOSE:Management of The Monitoring & Processing of Critical systems, processes & Infrastructure.There are four separate shifts teams made up of approximately 10 Command Centre Operators,1 Team leader. The Assistant Command Center Manager is responsible for managing 2 of these teams. The Command Center Assistant Manager is required to...
-
Service Manager Command Centre
2 weeks ago
Johannesburg, Gauteng, South Africa BankservAfrica Full timeDo you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include more: Job Title Service Manager Command Centre Location Selby Johannesburg, GP 2001 ZA (Primary) Occupational Level...
-
Assistant Manager Command Centre
2 weeks ago
Johannesburg, Gauteng, South Africa BankservAfrica Full timeThis details all the information about the job posting. Share this job as a link in your status update to LinkedIn.Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include...
-
Security Operation Centre
2 weeks ago
Johannesburg, Gauteng, South Africa Black Pen Recruitment Full timeSecurity Operation Centre (SOC) Analyst (FinTech/Cryptocurrency)Our client, a global FinTech with operations in Africa, is looking to appoint an experienced Security Operation Centre (SOC) Analyst to join their team.Job Type: Remote | Full-time
-
Call Centre Agent
2 weeks ago
Johannesburg, Gauteng, South Africa University of the Witwatersrand Full timeStrong student centred, service orientated An excellent command of the English language (both written and verbal) Excellent telephone manner and good typing skills The ability to cope and work under pressure Team player At least one year's experience in a related field (e.g. Call Centre /Public Relations)Detailed DescriptionJob RequirementsAdditional...
-
Call Centre Agent
1 month ago
Johannesburg, Gauteng, South Africa Jobking Full timeCall Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...
-
IT Data Centre Operations Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Call Centre Agent.4.04
2 weeks ago
Johannesburg, Gauteng, South Africa University of the Witwatersrand Full timeRequirements: Strong student centred, service orientated An excellent command of the English language (both written and verbal) Excellent telephone manner and good typing skills The ability to cope and work under pressure Team player At least one year's experience in a related field (e.g. Call Centre /Public Relations)Qualifications: Matric & post matric...
-
IT Data Centre Operations Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
IT Data Centre Operations Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
IT Data Centre Operations Analyst
2 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
IT Data Centre Operations Analyst
4 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Chief Operating Officer
2 weeks ago
Johannesburg, Gauteng, South Africa Sci-Bono Discovery Centre Full timeVacancyChief Operating Officer (5 year Fixed term)Job PurposeSupport the Chief Executive Officer in leading the organization in the successful pursuit of its vision, mission, and strategic objectives through effective and efficient management of the operational requirements delegated by the Chief Executive Officer.Manages all aspects of functions reporting...
-
Call Centre Agent: Travel Insurance Consultants
2 weeks ago
Johannesburg, Gauteng, South Africa Santam Full timeWhat will you do?Santam Travel Insurance has a position available for a Call Centre Agent who will be based in Illovo. What will make you successful in this role?Interact with clients (telephonically or on a face to face level)Operate in an Inbound call centre environmentMaintain excellent product knowledgeProvide correct, factual information relative to...
-
Usa Sales and Retentions Call Centre Agents
2 weeks ago
Johannesburg, Gauteng, South Africa Thanda Human Capital Full timeWe are seeking to employ experienced Sales / Retentions Agents for our American Night call centre based in Randburg and ParktownRequirements: Brilliant command of the English language as you will be dealing with an American clientele Matric or NQF Level 4 Certification completed No criminal record South African citizens Ability to work rotational shifts...
-
General Manager: Fusion Centre
2 weeks ago
Johannesburg, Gauteng, South Africa Edge Executive Search Full timeGENERAL MANAGER:FUSION CENTRE & SYSTEMS INTEGRATION Permanent Tea00008 Security Gauteng, JHB Northern Suburbs Annually Cost To Company (Standard Corporate Benefits & Incentives, Market related, Negotiable)ROLE PROFILE / LOCATION: A Permanent General Management Level Role based in Johannesburg (Gauteng)JOB SUMMARY: My Client plans to become the leading...
-
Centre Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Macdonald & Company Full timeLocation:JohannesburgSalary:750,000Job Type:PermanentReference:67650Job Summary: Over the last few years, our client's focus has been on protecting, expanding and improving their existing retail, commercial and industrial portfolio. They have done this through large scale acquisitions, disposing of underperforming assets, as well as developing and managing...
-
Call Centre Agent
2 weeks ago
Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full timeThe Contact Centre agent is a brand ambassador and directly contributes to the achievement of the business objectives through customer focused engagements with trade and direct guests alike in order to convert sales and provide superior customer service. You will be part of a Contact Centre team that sells our award-winning cruises and assists our Guests,...