UEM - Technical Specialist - Gauteng/Hybrid - ISB5202598

2 weeks ago


Midrand, Gauteng, South Africa iSanqa Full time

Our client requires the services of an Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office rotation.

  • Amazing brand with cutting-edge technology
  • Excellent teams in Global team collaboration
  • High work-life balance with Flexible hours
  • Agile working environment

POSITION: Contract until December 2026

EXPERIENCE: 4-6 Years related working experience.

COMMENCEMENT: As soon as possible

QUALIFICATIONS/EXPERIENCE

  • A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 3 years IT experience

ESSENTIAL SKILLS:

  • Experience with ITIL processes (Incident, Change and Problem management)
    • Plan and execute maintenance tasks (change management)
    • Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management)
    • Resolve incident tickets
    • Analyse and resolve problem tickets
  • Experience with VIP and End-user support
  • Experience with technical documentation, standard operating procedures and user support guides
  • Experience with Active Directory/Azure Active Directory
  • Exposure to device management (SCCM, Workspace One, Microsoft Intune etc..)
  • Exposure to troubleshooting infrastructure, network and integration issues
  • Basic German Language
  • Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS TECHNICAL SKILLS

  • Experience in operation of Linux Servers and/or Windows Servers
  • Experience in Windows Client OS, GPO and patch management
  • Experience with cloud technologies and cloud providers (Microsoft Azure, Amazon Web Services, Google Cloud Services)
  • Experience with Scripting (Powershell, Bash etc.)
  • Experience with monitoring solutions (SCOM, Dynatrace, Site24/7 etc.)
  • Experience with SQL (MS, Oracle etc.)
  • Experience with Jira and Confluence
  • Soft Skills
    • Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
    • Ability to deliver on time and in excellent quality
    • Strong ability to analyse issues, build a resolution plan and bring it to successful implementation
    • Strong ability to understand technical dependencies and enterprise setup on a global scale

ROLE:

  • Responsible for planning, documenting, defining, and evaluating technical integration information for major systems, and related components.
  • Daily monitoring and resolution of English and German IT Service Management (ITSM) VIP and end-user support requests
  • Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams
  • Continuously work on improving the operational stability
  • Work on automation of platform operations, troubleshooting and maintenance topics
  • Interact with an international product team, external providers, vendors and customers.
    • Treat security as a first-class citizen
    • Work closely with stakeholders, development teams in constantly improving our Endpoint Management platforms stability and availability
    • Work with other IT teams on integration of new features and components

NB: By applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe.
Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.

#isanqa #isanqajobs #Cloudtechnology #AzureActivedirectory #ITInfrastructure #UserEndManagement #Agileworking #FuelledbyPassionIntegrityExcellence



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