Internal Sales

2 weeks ago

Johannesburg, Gauteng, South Africa SFG Engineering Services Full time

Main Purpose

To provide the internal sales department with all the sales administrative support, ensuring the smooth functioning of the day-to-day sales-related task.

Maintaining productivity and customer
support while working alongside sales representatives

Duties and responsibilities

  • Liaise with dispatch and help to ensure deliveries are made on time and to customer
expectation.

  • Prepare quotes for customers and follow up in a timely manner.
  • Source products, specs and solutions.
  • Check stock, enter orders and expedite to ensure customer deadlines are met.
  • Assist Sales Reps working with customers.
  • Communicate with customers when orders are ready for pickup or delivery.
  • Solid and proven Switchgear/Controls product knowledge
  • Provide product and technical support and advice to customers.
  • Expertise in switchgear/controls product brand matching
  • Ability to read and to design customized switchgear/controls products based on customer requirements.
  • Proven ability to handle quotations, process orders & create invoices
  • Excellent skills in customer service
  • Take initiative while working well within company policies and procedures.
  • Building and maintaining relationships with sales engineers, general contractors,
electrical contractors, and end-users.

  • Provide excellent customer service, greeting all customers at the counter, receiving, or answering customer calls.
  • Assist customers with product inquiries and purchases, providing solutions.
  • Select and offer the correct switchgear/controls products to the customers.
  • Process Drives and controls COD orders and payments, ensure orders are picked, print dispatch note and invoice.
  • Process sales transactions accurately and efficiently.
  • Collaborate with Internal Sales to achieve customer satisfaction.
  • Ability to organise workload, processes, or physical objects and spaces.
  • Assisting customers before, during and after purchase to satisfactory customer needs.
  • Maintain organizational skills.

Qualifications and Experience

  • Valid Grade 12 certificate
  • N6 Certificate in Electrical Engineering or Diploma as an advantage
  • Minimum 5+ years' of experience with electrical switchgear products is a must.
  • Strong knowledge of electrical products
  • Switchgear/controls

Experience with a manufacturer, manufacturer's representative, or electrical distributor is an advantage.

  • Prior sales and customer service experience
  • Ability to work effectively both in a team and independently.
  • Experience in counter sales and the warehouse environment.

Special Requirements

  • Proven inside sale experience.
  • Drives and motors basic product knowledge
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize and manage time effectively.
  • A sense of urgency with a strong customer service orientation.
  • Hard working, resourceful, ambitious with excellent business acumen.
  • Basic computer skills and familiarity with
    SYSPRO system as an advantage.

Working Conditions

  • Primarily performed indoors.
  • May be required to assist with other sales and warehouse duties as required.
should the need arise.

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