Ticketing Consultant

2 weeks ago


Cape Town, Western Cape, South Africa Travelstart Online Travel Operations Pty LTD Full time

Job Overview:


The main objective of this role is to be a member of the online booking company, Flightsite, issuing tickets on Amadeus whilst delivering service excellence and positively promoting the Company brand.


Duties & Responsibilities:

(An overview, but is not limited to the full function of the role)

  • Double check the airfare and ticketing instructions given by consultants.
  • Responsible for manual fare builds, recalculations as well as auto pricing.
  • Reissue tickets in line with airfare rules and airline requirements.
  • Ensure all ticketing documentation is in place before issuing.
  • Maintain ticketing processes and procedures to ensure quick, accurate delivery.
  • Issue EMD's according to consultants' instructions.
  • Adhere to ticketing deadlines.
  • Process refunds of online tickets timeously.
  • Provide an after sales service to online clients.
  • Manage all support functions related to online tickets including special requests and schedule changes.
  • Followup with online clients when credit cards are declined.
  • Effectively manage queues.
  • Quality control.
  • Email consultants and clients etickets timeously.
  • Stay abreast of all airline changes and updates relating to fare increases, commission changes and overrides.
  • Work within a team.

Skills, Experience, Education:

  • Minimum 5year ticketing experience on a senior level.
  • Proficient in Amadeus.
  • Strong knowledge of International Fares.
  • Excellent organizational skills.
  • Ability to prioritise work.
  • Attention to detail with a high level of accuracy.
  • Excellent verbal and written communication skills.
  • Ability to excel under pressure.
  • A service delivery mindset and a strong client service focus.
  • Solutiondriven and the ability to be resourceful and proactive in dealing with issues that may arise.
  • Effective team player.
  • Willingness to work a flexible schedule.

Package & Renumeration:

Attractive package market related, based on experience.

Closing date
:31 March 2023
Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck

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