Bulk & Conferencing Consultant (Travel/tourism)
2 weeks ago
Bulk & Conferencing Consultant (Travel/Tourism)
Our client is Southern Africa's leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux.
They are driven by a commitment to exceptional quality, service and value; its people-centred business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.
Job Type:
On-site | Foreshore, Cape Town
Matric Qualification Travel Diploma Minimum 5 years' experience with at least 4 being in a senior role in a similar organisation Knowledge and work on the Amadeus GDS Fully conversant with the paperless procedure Advantageous for the role Ticketing course Super User course Customer service course SAM and AGM course Responsibilities Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc Accurately complete all reissues and refunds Complete Bulk and conferencing reservations and facilitate conferences were requested by Client Ensure corporate fares are utilised Limited QC rejections Ability to accurately conclude multi-sector/round the world reservations Alignment to all policies/procedures found on Dashboard and a full understanding of the SOP manual Fully conversant with preferred partners of the company and client Update all travellers' profiles and assist junior staff Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings and that no tickets are on the un-invoiced ticket list All ECC charges invoiced out the following day and all vouchers correctly issued and mailed to the client and suppliers Cost conscious for the company and the client Understanding and adhering to the clients' travel policies and procedures as well as Client retention Ability to handle pressure and volume and adhere to client turnaround times Building and maintain multi
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