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Air Consultant
2 weeks ago
Key Areas of Focus:
Provide competitive flight quotes for guests, agents and staff travel as required.
Support consultants with flight bookings, confirmations, fares, airline rules and terms for specific fares.
Create and manage all flight bookings on Galileo FIT & Groups.
Ticketing responsibilities and strong knowledge and understanding of domestic, International & contracted fares, ticketing, reissues, including refunds in the GDS, date changes, name changes, flight confirmations, schedule changes and cancelled bookings.
Margin growth and profitability:
At the time of issue, re-quote and issue based on best available fare + conditions.
Negotiate airline terms and conditions and deposit deadlines as required.
Knowledge and experience with group bookings.
BSP support and ticketing updates to Johannesburg finance team for fortnightly billing.
Maintain airline relationships.
Previous Experience:
Tour consultant ticketing experience at an intermediate to senior level for a minimum of 5 years.
Experience with group fares, ticketing, re-issue and refunds.
Excellent relationship building skills.
Excellent logistics and flight routing knowledge of Southern & East Africa.
Team
- work, and also be able autonomous when required.
Office/administration skills.
Understanding of on the ground operations and excellent quality control.
Travel Diploma.
Good English communication verbal and written.
Skills and Competencies:
Industry Knowledge.
Attention to Detail.
Microsoft Office.
Group flight Management.
Managing Complexity.
Financial skills.
Negotiation skills.
Deadline driven.
Stress Tolerance and good attitude.
Energy.
Relationship Building & Team Work.
Understanding Logistics.
Achievement driven.
Problem solving & innovation.
Learning ability.
Information seeking.
Reservation systems.
Communication verbal and written.
Outputs:
Flight quotes, reservations and ticketing.
Flight Operations Support.
Finance.
Reports.
Relationship Building.
Other.
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