Call Center Agent

2 weeks ago


Wynberg, Western Cape, South Africa CareerBox Full time

Job Fit

What are the skills required for technical support?


Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

The ability to work well in a team. Problem solving skills. Offer multi-channel tech support. Utilizes various systems and tools to initiate to assist and service customers.

Competencies

  • Use verbal English skills to establish rapport
  • Use questioning skills to easily explore customer needs and concerns
  • Develop and nurture customer relationships

Tasks

  • Establish and develop prospect relationships to services Clients
  • Make every effort to use effective service skills to improve performance
  • Strive to meet and exceed assigned customer experience and productivity performance goals
  • Provide excellent customer service

What's in it for you?

  • Competitive basic salary
  • Awesome growth potential
  • Exposure to dealing with international customers

Prerequisites

  • Minimum 1year Inbound Technical Support experience
  • Experience answering incoming phone calls and ticketing systems.
  • Experience working in the tech industry or for a SaaS company.
  • Open to schedules that may include weekends, holidays, and nights.
  • Good communication skills.
  • Excellent interpersonal skills.
  • The ability to remain calm when dealing with a difficult customer.
  • Ability to deal with complex queries.
  • Ability to type 20wpm with max 5 errors.
  • Effective listening and questioning skills.
  • Natural conversational ability
  • Computer literacy and the ability to multitask.
  • Managed multiple clients successfully.
  • Experience collaborating across multiple functions or teams.
  • Ability to sell or negotiate at all decisionmaking levels.

Do you tick the following?

  • Grade 11 or Matric
  • Clear Credit and Criminal record
  • Meeting your current KPIs
  • 95% + Attendance over the last 12 months
- must be more than 6 months in the business.

  • Computer Literate
  • Ability to work night shift.
  • Success operating independently and navigating competing priorities in a constantly changing environment.
  • Proven track record of success navigating and troubleshooting technical tools.

Ability to commute/relocate:

  • Wynberg,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

Customer Service: 1 year (required)

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Salary:
From R5,500.00 per month

Ability to commute/relocate:

  • Wynberg,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)

Pay:
From R5,500.00 per month

Ability to commute/relocate:

  • Wynberg,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

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