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Inbound Sales Agent
3 weeks ago
**Position Purpose**
Inbound Sales Consultants are responsible for handling inbound sales calls from consumers and selling of its client’s products and services. Identifying customer needs and making recommendations. Making follow-up outbound calls, overcoming objections, and closing sales whilst building lasting relationships by driving customer loyalty.
**Job Fit**
Those who are successful in this role tend to enjoy interacting with customers and are motivated by providing great service. They have good product knowledge (Travel Industry) and know how to identify customer needs and provide solutions. They can work in a fast-paced and dynamic environment. Have a good level of confidence and assertion through knowledge underpins all interactions. Consultants must demonstrate the ability to deliver exceptional interactions with our customers no matter the situations whilst remaining resilient and have a high ethical standard.
**Prerequisites**
- Grade 11 and or Grade 12
- 2 Years’ experience in Inbound Sales
- 2 Years’ experience in the travel industry, dealing with international destinations
- Excellent communication skills
- Strong command of the English language with a neutral accent
- Conversational with the ability to build rapport with effective questioning skills to establish customer needs and or concerns
- Policy driven with the ability to decline client requests in a polite fashion offering solutions to ensure customers remain satisfied
- Computer literate with the ability to multitask and use multiple systems to process customer service requests
- Target driven with high energy levels.
- Professional and polite
**Competencies**
- Active listening skills
- Emotional Resilience
- Passion for people and sales
- Problem solving skills and the ability to provide solutions
- Strong problem-solving skills
- Ability to think on their feet
- Adaptable
**Experience**:
- Inbound/Outbound Sales: 2 years (required)
- Travel Industry: 1 year (required)
**Language**:
- Fluent English (required)
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