Channel Specialist-2

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
Job Description

To support the Channel Support Head in leading the Channel Support department nationally

  • Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities
  • Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client base
  • Deliver against operational and cost targets
  • Prioritise resource allocation to minimise and reduce wastage Monitor costs for the financial year according to the operational plan
  • Allocates and approves expenditure
  • Review cost reports and resolves or explains variances to the budget
  • Identify, control and escalate potential risks that may lead to increased costs
  • Manage costs or expenses within approved budget to achieve cost efficiencies
  • Deliver customer experience excellence aligned to Organisational values and service standards
  • Build professional longterm relationships with customers based on trust that builds the brand
  • Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
  • Provide customers with relevant information to keep them informed of products and service options
  • Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buyin
  • Engage in crossfunctional relationships to obtain and to provide work support
  • Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
  • Ensure the development, alignment, mapping and implementation of endtoend processes aligned to the customer journey map
  • Research, enable and consult on improvements and opportunities to harness technology and platform enablement
  • Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
  • Monitor customer feedback reports and align processes to maximise efficiencies
  • Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
  • Develop and implement an area operational plan in achievement of Business objectives Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
  • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
  • Assess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development need
  • Prepare a personal development plan with management to implement and review as required
  • Monitor own progress against development plan and measure impact of results
  • Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
  • Partner and collaborate with team members to achieve team success
  • Share information and knowledge that benefits the team
Job Details

Application Closing Date

13/05/24

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