Administrator Quality Assurance

2 weeks ago

Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing by the claim administrator. Perform quality assurance based on the specialized requirements of the role.

Areas of Responsibilities:

  • Perform all quality assurance related activities as set out in the Quality Assurance checklist, which may change from time to time and which include all email, interpersonal and outbound telephonic enquiries / queries.
  • Verify that the claim form reflects information that coincides with the data on Everest (System) and where there is a variance or difference, or any other query, return the claim documents to the Front Office colleagues.
  • Ensure that all mandatory documents are received.
  • Determine whether there is an outstanding housing loan and or indebtedness for the member (i.t.o. Section a) or Section 37D (b) (ii) of the Act) or note on Everest for loans.
  • Complete member static data member / employer physical address, member tax number, member / beneficiary bank details.
  • Member / beneficiary bank account holder verification to be done after loading Workflow.
    • Create a Workflow within 24 hours of receipt of funeral / death / disability / unclaimed benefit and within 72 hours of receipt of other exit documentation.
    • Investigate whether the member has a record on the Unclaimed Benefit Fund
    • Assist the Contact Centre when required by providing information and resolving queries.
    • Assist the claim administrator by obtaining outstanding requirements on claims as requested by the claim administrator (due to quality assurance fail).
    • Strict adherence to the rules and policies of the Funds, legislation, administration procedures and service level agreements.
    • The QA administrator will attend internal and external training as required.
    • Meet production standards in terms of quantity (50 cases per day) and quality (less than 1% error rate).
    • Accept accountability and take responsibility for tasks.
    • Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.
    • Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
    • Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
    • Any other duties as determined by the business needs and participate in all organisational events as required, e.g. projects.
    • Work overtime as determined by the business needs and in terms of the company policy. Required Knowledge:
  • Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
  • Engage in a professional manner whether it be verbal or face to face
  • Have the ability to communicate via different communication channels in order to resolve risks/challenges raised from the QA
  • Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
  • Be a strong team player
  • Have both industry knowledge and experience
  • Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
  • Ensure that judgement and attention to detail is applied to the role
  • Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
  • Strong interpersonal skills as cross team collaboration is required.
  • Have the ability to innovate in the role through the various risks / assurance issues picked up and to suggest ways to limit these occurrences from happening again.
  • Quality of work should be thorough

  • Quality Assurance Controller

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Analytics Full time

    Quality Assurance Controller (Pharmaceutical Experience) Home / Jobs / Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) – We are urgently recruiting for a Quality Assurance Controller (must have Pharmaceutical industry experience) to...

  • Administrator Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards,...

  • Quality Assurance Administrator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    This innovative and forward-thinking company in the finance and insurance sector is looking to fill a position for a Quality Assurance Administrator in the Collections Call Centre.MAIN PURPOSE OF THIS POSITIONTo take on the following responsibilities:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implementing and overseeing the QA process...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?- Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment target. Keep...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance SpecialistPerforms complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoringprojects and general quality assurance support to key stakeholders.QUALIFICATIONS & EXPERIENCE: Bachelor's...

  • Specialist: Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo provide...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa One Source Direct Full time

    Quality Assurance Agent NeededOur company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre.Main purpose of the job:We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Affirmative Portfolios Full time

    Insurance ~ Risk Management ~ Quality ManagementJHB Central***: Quality Assurance TechnicianPermanent - Illovo - Salary Market RelatedPurposeThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companies agent outsourcing agreement, internal policies, procedure and applicable regulations or laws. Establish...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Consulting Full time

    Qualification: National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/FinanceExperience: Two (2) years experience as an Internal Auditor in a shortterm/ nonlife insurance company OR Two (2) years experience doing Quality Assurance in a shortterm/ nonlife Insurance company.Quality Assurance Reviews and Projects Validate, test the accuracy...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa PC Staffing Solutions Full time

    PURPOSE OF THE JOB:Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. Works involves leading and conducting financial, risk, product/specialised and compliance proactive and follow-up projects. Provides consultation to the organisation's...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa LENOHLAHLA CONSULTING Full time

    Job TitleQuality Assurance TechnicianJob TypePermanentDivisionControl FunctionsDepartmentQuality AssuranceEE Occupational LevelsLevel 4 & 5: Skilled, Technical and Academically QualifiedLocation - Town / CityJohannesburgLocation - ProvinceGautengLocation - CountrySouth AfricaJob Advert SummaryPurpose of the jobThe purpose of the role is to conduct quality...

  • Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Duties & ResponsibilitiesContinued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS performance and managaement reviews.Yearly inducttion with all relevant staff.Quality...

  • Junior Specialist: Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo provide...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Consulting Full time

    QUALIFICATIONS & EXPERIENCE: Bachelors degree or recognized 3year undergraduate qualification in Insurance/auditing/accountancy/business management. Recognised accreditations in insurance, auditing, risk management and financial sector. Postgraduate qualification and/or a graduate degree in Business Administration, public administration, or a related field,...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled Quality Assurance Manager to join their company that is based in Johannesburg.The QA Manager will be responsible for executing the strategic direction during the development, deployment, maintenance, and monitoring of Quality Assurance; technologies,...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rpo Recruitment - Executive Search & Rpo Recruiting Agency. Full time

    RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...

  • Academic Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Educor Full time

    Academic Quality Assurance Officer (JB4108): Randburg, Johannesburg, Gauteng - EducationAcademic Quality Assurance Officer (JB4108)RandburgMarket RelatedThe Quality Assurance Officer is entrusted with championing the highest standards of educational excellence, aligning with national quality assurance frameworks. This role is integral to the development,...

  • Quality Assurance Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quantanite Full time

    About Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...

  • Quality Assurance and Accreditations Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa University of the Witwatersrand Full time

    Key responsibilities: Accreditation Administratio and Logistics, Quality Assurance and Support, SharePoint Administration and Support, Orientation and Onboarding, Data management linked to Accreditation, QA and Ranking.Minimum academic requirements:An Honours degree (NQF 8) or higher.Job requirements:Four years of relevant work experience, with at least two...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa RPO Recruitment Full time

    RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...