Quality Assurance Administrator

2 weeks ago


Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

This innovative and forward-thinking company in the finance and insurance sector is looking to fill a position for a Quality Assurance Administrator in the Collections Call Centre.

MAIN PURPOSE OF THIS POSITION

To take on the following responsibilities:

  • Quality Assurance for the Group

MAIN TASKS AND RESPONSIBILITIES:

  • Implementing and overseeing the QA process (Internal Call Centre QA)
  • Conducting assessments
  • Monthly reporting
  • Reviewing trends
  • Providing coaching for staff for QA and performance enhancement
  • Delivering staff training

REQUIREMENTS:

  • Matric certificate and Call Centre Management qualification
  • At least 3 years of experience in Call Centre Management
  • Proficiency in multiple South African Languages
  • Strong attention to detail, logical thinking, and problem-solving abilities
  • Excellent communication skills
  • Capability to meet tight deadlines


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